Vector Security - Cullman, AL - Featured Reviews (78)
Great company with easy ti contact sales people and friendly, knowledgeable installers. I have used ADS on five houses now. Each house gets the latest and greatest equipment so they are definitely staying up to date on the latest technology. The call center is quick to call if there is an alarm. If we end up with a house number 6, I will use them again.
The individual who came out to do our upgrade was absolutely a top-notch customer service oriented individual. He very thoroughly went through everything with meAnd spent time explaining the changes. He was also extremely friendly and engaging. Very satisfied with his work.
From start to finish, the entire team at ADS was friendly and professional. Kim did a great job of designing our system and Jason’s installation was top notch. I highly recommended ADS for your security system needs.
Installation techs were knowledgeable. However we purchased a keyless entry/ exit door feature. This was an option that was very important to us and so we chose a security company that offered it. When the installation tech arrived I was told that it could not be installed because I didn't have a dead bolt lock on the door. That I could hire someone else to drill a hole in my door at additional cost. Already paid $2500 for this security system and now I have to hire someone else to install the door lock. I called the salesperson and was told that she could get her husband to drill it. But then he couldn't because he was out of town. So 3 days later got the hole drilled but when tech came back to install it the lock would jam. Tech said they never drill door locks. ADS doesn't pay for that tool because it is so expensive. Very frustrating! Be careful with the salesperson! Finally works after spending hours adjusting the door and lock. Use another security company. Not ADS.
Kim is working with me on a magnetic locking system. She is very knowledgeable and an all around caring person. I highly recommend you give Kim a call to help with your security needs.
I do not leave reviews, but Jordan said I would be getting an email to leave one. For Jordan I will leave one. He was very helpful explaining the working of the system he installed. He was also kind to my 95 year old mother. He was also patient, working with me to use the ADS app. I like the system that was installed, it helps me to check on my mother anytime, it is a relief to and to my mother and brothers. If we need help again, I hope it will be Jordan who helps us. Thank you Jordan.
Company continues to charge my account even after the contract is over and you have sold the business and cancelled the account.
Pleased with ADS and technician, Jason, who came out to add security to our garage. He was very knowledgeable, efficient, and respectful. Highly recommend Cullman ADS for home security needs.
