Usherwood Office Technology - Office equipment supplier in Johnson City - 201 Oakdale Rd #1, USA

I have always had wonderful experiences when in need of repairs on my printer/copier. Mike Struble usually is able to respond the same day or the very next day to make necessary repairs or adjustments to get my machine running again. Thanks, Mike for your dedicated service!

Over the past year or so, I've needed to call Usherwood for service on our Canon copier/printer a couple times. Mike S. has always responded very promptly and fixed our issues quickly. Very professional and courteous. We depend on that machine and having a good service professional is invaluable.

Our company has been happily using Usherwood for years. Once in awhile I have a tech issue that needs in house support. Mike Struble has been my go to printer guy! He is friendly, patient, and knowledgeable. I breathe a sigh of relief when he walks through the door because he shows up ready to fix any of my issues. Thanks Mike!

Usherwood's customer service has been top-notch. From initial contact to getting a technician in to fix a copier that had an issue after deployment, I have the utmost respect for the way Usherwoord does business.

I have been in my current department for over 4 years and our Samsung office printer has been maintained through Usherwood during this time. They have always been fast, reliable and friendly. Our service technician has always been helpful and professional. He goes above and beyond to help getting our machine up and running. In most cases, they come the same day I call. The most I've ever waited is one day. If they are unable to come the day I call, they are here the next day.

We've recently found ourselves in a tough position with recently owning our print shop and hitting bumps with service, part requests, toner, and general communication with our previous supplier. It took us one call to Usherwood to get our tech, Mike Struble, to come down and look at our machines. One visit to order our parts and tell us what was wrong, and one final to fix everything. We were under the impression that the entire industry was unfriendly, predatory, and out for themselves but we've found Usherwood anything but. We greatly look forward to working with them in the future and having a long standing partnership. Thank you, from Copy Express.

As a medium-sized business with a heavy reliance on copying, scanning, and printing, it is critical to partner with a managed print services provider that is not only reliable, but proactive in their support. Speaking from experience, not all MPS providers are as responsive or helpful as one might hope. It's for this reason that working with Usherwood has been great; they are extremely prompt, resourceful, and fully invested in making sure that your printing operations are always running at one-hundred percent. If you need a fully-managed fleet such as ours, or perhaps just one-off services, I cannot recommend Usherwood highly enough. They will not only keep things running, but look out for your best interests (and bottom line) as well. I'd be remiss if I didn't mention Maria Henneberg, who is especially helpful and always goes above and beyond, and also technician Chris, who is extremely knowledgeable. Do yourself a favor and have a consultation with them; you're simply not going to find a better MPS provider in the Triple Cities.

Our Marketing printer was down when trying to print a proposal. Mike S. was responded quickly once a ticket was put in. He called to confirm the issue, shipped the part and was at our office the very next day to service the machine. Thank you for the quick, efficient and courteous service that you always have given us.