Urban Fitness and Health - Gym in Mount Vernon - 525 E College Way ste f, USA

Men’s showers are gross and have said things multiple times to staff. Never appear to be cleaned. When signing up the customer service Lady was more interested in kissing her boyfriend then dealing with someone else. Other then that the gym has lots of free weights which is awesome and better atmosphere then most other gyms!

Very disappointed to have my low lifetime membership rate canceled that I have had since mid 90’s all the way back to hearts and all through 24 hour fitness ownership. I was give a choice to stay with 24 hour fitness or switch to urban and keep my rate. I switched to urban only to have them go back on their word. Zero integrity business.

The gym itself is not very well maintained and the staff is fairly unhelpful. My experience was tainted when I had to cancel my membership. I first attempted to cancel it in early November, calling in and asking about the process, when I was told "I don't know how to do that" and that they would call me back later when someone who knew how got there. I never received a call. Then after being charged for November/December later in the month I called again to ask why I had been charged. The person this time told me it had to be in an email and gave me the email address over the phone, which I spelt out multiple for them to confirm it was correct. I then sent an email on December 8th asking to cancel my membership, knowing that I had signed a membership agreement and that I would likely be charged a fee, although I didn't know how much. Once again in mid December I was charged a membership fee. At this point I was very frustrated, and made that clear over the phone, which I try to never do as I have worked many customer service jobs and know how difficult it can be to deal with angry or rude customers. The person on the phone told me once again that they would have someone contact me. The next day I got an email from the person I believe to be the owner, Brian Montana. He sent me an email detailing that he had not received my initial email, and that they needed 30 days to process my cancellation, during which time I may still be charged the monthly fee. The nail in the coffin though was that he made, what I would consider, a vague threat, by saying that if the cancellation fee was not paid it would be sent to collections. I take my finances very seriously, hence the anger over about $200 total in membership and cancelation fees. Sending a charge to collections can be very serious and can affect ones credit score and cause other issues. I email Brian about this and received no response. Finally this morning I was charged $81.60, which I assumed was the late fee. I confirmed this with Brian over a 10 word email and I am finally rid of this mediocre gym and it's shady management.

This is such an amazing gym. The hours are amazing. From 5 in the morning to 9:30 at night totally leaves room for an gym visit at your ease and pace in your day. I really love that this gym has an dry sauna. Especially since my lungs hurt from wet saunas. The staff are really kind and responsive as well as responsible. I appreciate the added bonus of the 2 free training sessions that they include. It helps to kind of have someone give you the feel and knowledge of what you need to do in the gym. In Overall, this is an amazing gym with great price rates and wonderful people. I am very avidly recommending the Urban Fitness Gym to anyone who has interest in going.

I have belonged to several gyms but for a small town they are doing the best job. They are really making an effort to cater to the members. The new general manager, Brian, is making a difference from cleanliness to organization. It is more than a gym. It is an athletic club. If you are looking for a place to get a good workout and more, this is the place. Check it out. You will be pleased at what you see.

I have been going to Urban for many years. The owners, managers and trainers are really into helping everyone and go out of their way to help members. The members are also really nice and easy going. There have been many updates and upgrades to keep improving the facility. Urban also offers many classes for all levels of fitness and goals.

The first gym I ever went to! I’ve tried other gyms and so far this one has been the best one. I love how friendly and welcoming people are. I also really enjoy the music they play, it really puts out a good and positive energy. I try to get a workout here as much as I can (since I live out of town) and I always enjoy it! This one is definitely my #1!

I have been going to Urban Fitness for the past several years. I really enjoy the staff and gym atmosphere. The last two years I have been working with Cam Barcott a personal trainer with Urban Fitness. She has been instrumental in helping me navigate a healthier lifestyle. I would highly recommend to anyone going to Urban Fitness!