Unleashed by Petco - Pet store in Philadelphia - 180 W Girard Ave #7, USA

Could you please unlock the door facing Girard Ave? Not everyone arrives at your store by car, I come both by bike and on foot and it would be great to give easy access to all customers.

this location has two different doors for entering. they only keep one accessible at a time. i swear i’m always on the wrong side and today i had it and just walked away. i shouldn’t have to go to the parking garage side where it’s dark and sketchy when there’s a street side entrance.

The associate Kate charged me an extra $8 for an item that was clearance she did not read the label that was red and clearly marked. The manager a man and her were too focused on closing the store

Will probably never come back to this store if I don’t have to. Not the first unsatisfactory visit with this location but certainly the last. Came in today around 10:15 to use the wash station, actually tried to make an appointment online and there was no means to, so given my previous experience I figured this location is first come first serve. Was not greeted when I entered the store, and besides one other customer I was the only other shopper present. I didn’t hide the fact I was using the wash stations, nor was I quiet about it so Steph and the other associate could hear what I was doing. I was 10 minutes into washing my dog when Steph (who if you’re reading this I am familiar with you because you’ve helped me on a number of occasions so this poor display of customer service was shocking and disappointing) came back and told me I couldn’t use it, I needed to pay (came in for other items so I would’ve done this anyway) and have an appointment. Knowing the time I asked her if she knew of any availabilities today to which the other associated blurted out “NO YOU HAVE TO COME TO THE FRONT FOR THAT!” which considering the fact she had nothing to say to me when I walked in, I took offense to. I simply packed my dog up, grabbed his food, paid and left all of this before 10:30 so there was more than enough time for me to walk-in and wash my dog before then. The fact that after all that they never offered to show me where/how to make an appointment is indicative of their poor customer service. Unwelcoming and unprofessional especially when this was an honest mistake and I have frequent pick-up and delivery orders from this store. All of that changes. And this will be dictated to corporate. Have the day you all deserve.

Employees ready to help. Dog friendly. They have the cutest doggie outfits. Awesome treats, amazing toys.. we love this store...

I am adopting two kittens and needed a lot of advice getting set up. My experience at this Petco felt supportive and welcoming because the staff person listened so carefully and patiently answered all of my questions. In doing so she acknowledged my concerns and gave advice that made me feel confident in my decision making.

Always friendly and helpful! Good selection. The litter option is great, You can bring your container back to refill at a less expensive price. Refreshing!

The sales lady name Katie was wonderful. We just adopted this lil Chihuahua. We had a hard time picking a warm outfit for her. Kate showed us an array of doggie outfits. She was very knowledgeable and patient. This is the one we picked. Great selection and grear prices! We will be back soon!