uBreakiFix - Phone and Computer Repair - Computer repair service in Knoxville - 11133 Parkside Dr, USA

I recently visited the uBreakiFix store for a screen replacement and battery replacement, and I couldn't be more pleased with the experience. From the moment I walked in, the staff was friendly, professional, and knowledgeable. They quickly assessed the issues with my phone and provided clear explanations and options. The repairs were completed faster than I expected, and my phone now works perfectly—it's like having a brand-new device! The quality of the work is outstanding, and I appreciated the fair pricing. It's evident that the team at uBreakiFix takes pride in their work and cares about their customers. I highly recommend uBreakiFix to anyone in need of phone repairs. Excellent service, quick turnaround, and great value! Thank you, uBreakiFix team!

Your technician, Makayla, was extremely helpful, knowledgeable and professional. She explained everything to me in a way that this 76 year old (aged out) senior could understand. It was a very pleasant experience and I will happily highly recommend your business. Thank you!

We had a pretty bad experience here. Brought my phone in to have the screen replaced, which they did. But in doing so, my GPS was broken and water resistant seal on my phone was also destroyed. When we noticed my GPS wasn't working after we picked it up, we took it back the next day and asked about it, only to be told it must have been broken beforehand and they weren't responsible for it. It wasn't broken before they repaired the screen - I'd used my navigation system to get to them in the first place and it was working fine minutes before I handed my phone over to them. All this to say, yes they fixed the cracked screen, which is what we came to have done, but in doing so damaged several other major components to my phone and didn't take responsibility for it. Use them at your own risk 🤷‍♀️

We went in to get a charging port fixed on an IPhone 12 and the rep said it just needed to be cleaned. I honestly thought before going in, it was broken. Within 10 minutes, the phone was completed and it worked perfectly. The gentleman that helped us was extremely professional and answered many questions. I would highly recommend the Turkey Creek location.

This place if I could give them zero stars I would!!! I went in to have my battery replaced and the guy (who refused to give me his name later when I asked) was short and had blondish brown hair and the text they sent when my phone was finally ready said his name was Lance, told me since my phone had a tiny scratch on the phone that I’d also need a new 140.00 screen. I at This point trusted him. 3 hours later when I went to pick up my phone and paid almost 250.00, got to my vehicle and checked my phone to see that I now had a notification on my phone stating that my screen wasn’t recognized by Apple. I was never told this would be an issue. So I went back in, talked to the manager and she told me I’d have to pay another 300 for a screen (that I didn’t even need in the first place) that did recognize Apple phones. My son was with me and we had plans to go to the fair and already running late with frozen food in my vehicle. They made me wait so long and I gave them the opportunity to make it right. The manager brought the original tech that took advantage of me for being a single parent went on to tell me what my options were and that was to wait another 2 hours and they’d put my original screen back on and then they’d give me my money back. I started crying because he was so rude to me and I told him that I felt taken advantage of and he went on to be even more rude and told me to leave or he was calling the police on me. I have never felt more hurt and feelings of shame and totally taken advantage of and threatened that I called the police myself after I left. Who knows if my phone will work long because there’s no telling what he’s done to my phone. When I checked out to get my money back from the screen I asked what his name was and he said it was none of my business. And I asked to speak to the manager again and he said she supports what he was telling me as well. This was all in front of other customers. Then after he refunded me and not even the whole amount of money he told me I was blacklisted!!! Oh trust me, I would never return to this store EVER AGAIN IN MY LIFE!! Something has to be done to people who treat people terrible and threaten good people. I will be speaking with my attorney as well tomorrow!!! TERRIBLE BUSINESS!!! RUN FROM THIS PLACE!!! This was at the Turkey Creek location!!! RUN!!!

Don't hesitate to visit ubreakifix. Makala fixed what both T Mobile and Samsung techs couldn't. I spent 3+ hours on the phone with TM and Samsung. TM even made me do a reset (that was inconvenient and did nothing but make me have to reconnect all my apps). Long story short Makala at the Farrahgett ubreakifix to 1 minute to find and fix the problem. Thank you,

The folks here are awesome!!! They can fix anything, had a problem with a micro controller eeprom. BJ is a true master at his craft. He lifted the chip and droped back on in no time. Thank you!!!

I had my Samsung z flip and screen was coming up Alex did a great job fixing it. It looked brand new and didn't cost a fortune. Great service also Mykayla checked me out and she was professional and very helpful