uBreakiFix - Phone and Computer Repair - Mobile phone repair shop in Longmont - 316 Main St, USA

**Rating: 1/5** **Reason for Rating:** I want to be fair to the store, which has generally received great reviews. However, my recent experience was far from satisfactory. I had scheduled an appointment for a technician to come to my location to repair a cracked screen. I followed the claims process carefully, providing clear and detailed instructions on how to find our location and where to park, as our area can be challenging to navigate. The technician called me an hour in advance to confirm he was on his way and arrived as expected. When he called upon arrival, I informed him I would meet him outside shortly. I approached his van and confirmed he was there to fix the phone. He then, rather rudely, asked where he should park, as he had pulled over on the side of the road. I reiterated that there was a paved parking lot behind him or a dirt yard he could use, both of which were mentioned in the instructions. He responded that he doesn’t receive those instructions, only phone numbers. I was puzzled and asked why we are required to fill them out if they are not provided to the technician. I again directed him to the parking options, but he angrily drove off, made a sharp turn, and sped back towards me. It took me a moment to process that this visibly angry individual was supposed to replace my phone's cracked screen and would have access to all my sensitive data. Realizing the potential risk, I decided to approach him as he sped towards me and signaled for him to stop. When he did, I began to express my concerns about his behavior and stated that I would not be comfortable allowing him to repair my phone. He interrupted me mid-sentence and sped off again. I am grateful that our buildings are equipped with security cameras, and I am willing to provide footage if needed to illustrate his aggressive conduct. I want to emphasize that this rating reflects solely on the technician/driver. I do not intend for this to impact the store or its other employees, who, based on other reviews, seem to maintain a positive reputation. Thank you.

Great service. Replaced screen in record time! There was a glitch but they took care of it and gave me a glass screen cover free of charge. Nice to have someplace in town to go to if you have a screen issue.

Luna helped me out and Hayden was tremendous at replacing both my screen and back glass in such a fast about of time. Hands down the Best service and experience I've ever had at fixing my phone. Would recommend to anyone.

It's never fun having to get things fixed, but Luna at uBreakiFix helped make the process as easy and painless as possible. They were very communicative and welcoming and my phone was ready for pick up right on time. (It's time to make sure Luna has their own stack of business cards)

Ben and the guys at ubreakifix Took a bad situation and made it so much better. I was worked up from how I was treated at Verizon. When I came into the store I was greeted kindly and efficiently. The manager Ben made sure to take the time to explain and help set up my claim. All in all, it was a fantastic experience from a crappy situation. Thank you BEN AND THE CREW FOR HELPING ME OUT. !!

Took in my Samsung Galaxy S22 ultra, and they got it fixed in a quick manner as well as great pricing. I also paid for the liquid glass, and they installed it for me with no problems. Great customer service, very patient, and understanding of my issues with the phone I will definitely return. They definitely have earned all my future business. They have a great service plan. I also signed up for that as well. Thank you, Jon G, for your amazing services.

I had my iPhone screen replaced today and it looks and works great! Luna was very kind, knowledgeable, helpful, and did a great job fixing my screen. Highly recommend as my phone was fixed very quickly and at a good price. Thank you very much Luna and uBreakiFix!

Went in today hoping that a cell phone screen was repairable. It was!! Luna was knowledgeable, very professional and the service was so fast!! Thanks again Luna! We will definitely be looking into the packages offered for our tech 💗