Tru by Hilton Wilson - Hotel in Wilson - 3319 Heritage Dr W, USA

We stayed twice at the Hilton Wilson. Once on our way up to Massachusetts from Florida, and another on the drive back home. It was spectacular. Very affordable rates, super clean rooms, fun lobby with snacks and a pool table that our son really enjoyed, free breakfast (including make your own pancake station) and the sweet lady that prepared the breakfast was wonderful as well. Very family friendly environment. Everything was so nice and felt very fresh and new. There's a cute little burger place right around the corner - you could walk and everything is delicious and cheap! The town is very cute, small and down home feeling and everyone was very kind. Feels like a really safe little place. We loved our stay and I hope to venture back to this hotel the next time we are traveling. Thanks for such a great stay!

There is nothing wrong with Tru by Hilton except that their rooms are very small. The bed barely fits in the room, there is no dresser, a small cramped desk and nowhere to put your stuff.||On the other hand, it is one of the cheapest for its class of hotel. But you would be better off going to a Quality Inn or that level hotel, as it will still be clean and nice and you will be able to breath in your room.||The breakfast was mediocre, standard fare and not done well. They do have an automatic pancake maker which is so much fun! They also have a pool table.||I agree with other reviewers that it is clean and front desk efficient and it has very jolly furnishings. But really, you can do better at a lower price.

Tru Hotel in Wilson, North Carolina, exceeded all expectations during my recent stay. From the moment I stepped into the lobby, I was greeted with warmth and professionalism. Alicia, the front desk person on duty, deserves special recognition for her exceptional service. She went above and beyond to ensure my check-in process was smooth and efficient, making me feel welcomed and valued as a guest. Throughout my stay, Alicia consistently provided top-notch assistance with a friendly demeanor, setting a high standard for customer service. The hotel itself was immaculate, with modern amenities and comfortable accommodations. The complimentary breakfast offered a variety of delicious options to start the day right. Overall, my experience at Tru Hotel was nothing short of excellent, thanks in large part to Alicia's outstanding hospitality. I highly recommend this establishment to anyone visiting Wilson.

We stayed for one night. The hotel was clean, friendly staff and location was good. The AC was very noisy. Couldn’t get much sleep, and in the morning the breakfast was not up to par. The coffee was horrible, The pancake machine was so slow.!!!

This was a great place to stay. The rooms are new! Everything is comfortable and clean. The breakfast has an automatic pancake maker. Wave your hand snd you have pancakes. The price was great for all it had.

When I called the Hilton Honors 1-800 number on 2/18/24, I gave the representative the date we needed to stay overnight for a wedding, and asked for a Hampton Inn and Suites in Wilson, NC. I was told by the representative that there were NO HAMPTON INN AND SUITES locations in the city I wanted to book, but said there was a Tru by Hilton in that area. I then booked that room for 4/6/24. I also tried to book a Hampton Inn and Suites for 4/12/24 in Burlington, NC and was told that the date was already booked. I then asked if we stayed 2 nights would there be a room available and was told that would be available. After we booked that stay for 2 nights, on 4/11/24 and 4/12/24 I found out the rate had DOUBLED from 5 months prior when we last stayed there. Fast forward to 3 weeks ago, we received an invite for a wedding rehearsal party and called the Hilton Honors 1-800 number again. When I tried to add 1 night to our stay, we were being charged $50 per night more than my original booking for 4/6/24. I said forget it, and to book 2 separate stays. One night at the original rate for 4/6/24 and a separate reservation now at the higher rate. When we checked in on 4/5/24, the front staff said they would check in BOTH nights of the stay, even though they were 2 separate reservations as described above, so that we would stay in the same room BOTH nights of our stay. Lo and behold, an hour later, I got an email asking me to check in the second day of our stay despite my understanding this had already been done. I was undressed and ready for bed at this point, and decided to do that in the AM. The room was at least 1/3 smaller than we expected, as compared to the Hampton Inn and suites room sizes we were accustomed to and had requested. Moreover, as we pulled into the town of Wilson, NC we saw a Hampton Inn and Suites as we drive toward the Tru by Hilton. We had NO CLOSET in the room as well. We could not hang all the clothes bags we brought on the few wall hangers we were provided and our suitcases did not have enough places to lay them all out(2 suitcases and 2 carry bags). Additionally, the spaces we were provided for bags were so narrow, that you COULD NOT open the suitcases even partially without the bags falling to the floor. No rooms were available with a tub to soak in and requested at the time of our original booking, anywhere in the hotel. We found out the hard way the next evening that the rooms are ONLY CLEANED every other day, for the guest’s convenience(they mean for the hotel’s convenience more like it), so we ran out of towels. When I had to get redressed before bed to get more towels, the front desk staff gave me a hard time and said I could only have ONE set of towels. For $181-$220 per night at this hotel do yourself a favor and STAY AWAY FROM TRU BY HILTON. Stay at Hampton Inn and suites instead !!!

Room was minuscule! Only one chair to sit in. Paid $300+ for one night. Expected more. New hotel but NOT up to the Hilton brand standards. Thought I was in a European mini-hotel room.||I’ve made Hilton my brand of choice for 30 years of business & pleasure. Shocked that they’ve gone on the cheap.||Pick somewhere else in Wilson, NC.

Amazing! If I could stay again I would. The Rooms,Service, and Location were all great. I don’t even have the words to explain how cool it was! And the Breakfast bar was amazing as well. Well done!👏