Travelodge by Wyndham Hermiston - Hotel in Hermiston - 1110 SE 4th St, USA

Hard to even know where to start. Room service came into my room even with my DND sign up. No coffee pots in rooms, it's at the front desk and is frequently lukewarm and undrinkable because they don't keep up with it (even during morning hours when people want coffee). Bathroom has a strong urine smell. They had an external door right next to my room that maybe opens 10% of the time. It's about as far away from the main office as possible. So you have to walk across the hotel grounds and all the way back in a big U. Keys erase frequently. Multiple times I made the previous walk only to find my key didn't work and had to trek back to the desk. It is frequently a 10 min process getting into my room. I have stayed in a lot of hotels, but I don't think I can remember one quite this bad. The only positive I can't think of is that I haven't seen any bedbugs.

I was very tired and very glad to find a reasonably priced place to stay. The gal at the front desk was wonderful making sure my needs were met and even walked me to my room! I am picky and the room was clean, quiet, and I had a good sleep. I felt safe as well. Comfort Inn had wanted 200 for one person, one night!

I just had one of the worst customer service experiences of my life. Today we are driving 3 hours from Spokane WA to Hermiston OR for our best friend’s funeral. We booked two rooms for our family with Travel Lodge in Hermiston. The funeral is at 2pm, and due to uncontrollable scheduling, we are not able to arrive to Hermiston until 1:30 pm. We read our reservations and realized check in was not until 4:00 pm. We called the hotel the last night at 8:00 pm, and the front clerk desk was amazing. We were asking if we could check in to one of our rooms early so we could change out of our travel cloths and into our suits/dresses in the short time we had to get to the funeral. He check our specific rooms told us they were not booked that night and it should be no problem at all, but we would have to call this morning and confirm with the General Manager Kai (sp?). My wife called Kai this morning and was told no. In disbelief, I called told her I was going to call back and she warned me that Kai was very rude to her. When I called and started explaining the situation, she cut me off and told me “I am very sorry for your situation, but that does not make you any more important than any of my other guests. I am not kicking anyone out of their rooms just for you.” I was slack jawed. Maybe both of those rooms booked after 8pm last night? I tried to ask her what time check out was (we found out it was 11:00 am), but I could not even get that out as she kept raising her voice and talking over me. I will be honest, I lost my cool at this point and raised my voice back to her. I wanted to ask for any help. A place we could store our luggage? A room we could change our cloths? But I was never even given the opportunity. She told me, “You know, there are other hotels in Hermiston”. There, I lost it and swore at her and she hung up on me. I am not proud of that, but I literally had tears rolling down my cheeks at this point. On such an emotional day, the last thing I wanted to deal with was trying to figure out how to put my suit on before my best friend’s funeral. My wife immediately checked our reservations and they were cancelled. Why no effort to help at all? No options or solutions were given. Zero remorse or sympathy in her voice, a person whose main roll is customer service. I am not going to let this go. I went to their website and saw a lot of 1 star reviews all pertaining to customer service. Mine will be added to the list, and posted high and low anywhere I can.

Great manager. She runs a tight ship. Rooms were very clean, & good sized. The queen bed was very high quality, so it was very comfortable. We will definitely stay here again when passing through.

Great people with awesome service. I would come stay here if I ever visit again. The rooms are your basic room type. Not much to do so if you have no ride you either have to walk 30 min to your local sports bar or spend $15 for the local taxi services.

Me and a friend had driven from Waldport Oregon and had booked this room back in October of last year. I put the room under my name and not once on their website or in any of the confirmation emails I had said I needed to be over 21 in order to book the room. I am 20 years old. I explained this to them and the people at the desk said I needed to be over 21 no exceptions. So we asked if we could switch it over and have my friend who is with me check in instead because she’s 25. They said since the booking is under my name there’s nothing they could do. They then canceled my reservation and said, “have a good night.” Like they didn’t just leave me and my friend with nowhere to sleep and over 8 hours away from home. The only place that said you needed to be over 21 was in their lobby. That’s it! I’ve looked at the website, my booking email, my confirmation email I received two days ago and nothing!

I worked for the company and I myself would not stay here. The rooms are not always cleaned. Showers are not always scrubbed and carpets are not vacuumed after every stay. Also the carpets are gross with years of people and pets and spills. The thin brown blanket in between the sheets are maybe washed once a month. The manager is the worst I've ever met. Rude, unprofessional. The prices are high. I would recommend spending a little more money and going down the road to Oxford inn or holiday Inn.

Positive: "" Negative: Desk attendant was very rude, and not even there when we came to check in. Not said Don had ran home. Office was empty.