TownePlace Suites Panama City - Hotel in Panama City - 903 E 23rd Pl, USA

I stayed here on vacation with my family, This place is amazing the staff goes above and beyond to make sure we had a great stay during our time here. Leona at the front desk met a us with a welcoming smile and we felt comfortable right away. The rooms are spacious and clean they also had everything in there we needed, breakfast was good, We had a amazing first trip to Florida and we will definitely be back.

First time at this hotel and it was a great experience. Stayed here for work on 8/13-8/15 in Room 328. Room was super spacious and clean. Super quiet as well. Staff was super helpful and nice. This will be a go to hotel in my future work visits.

When we laid down to go to bed, there was this strong ammonia smell. Smelled it all in the sheets. Got up, pulled the cover back to the mattress and there was a huge urine stain in the bed. I gave 2 stars, because the rest of the room was fine. The lady that worked the night shift was really nice and accommodating, but the manager really acted like she didn't give a damn. She was like, we're adjusting your rate. Whatever that even meant, because she definitely did not give details. I

Room 105 was excellent and clean, that a tribute to the awesome job that Ms. Valerie, Leona and paola and her staff does. If anything needed it is taken care of instantly. The above staff is very professional, always polite, and greet me with a smile. The positive energy they exhibit resonate to the guest.

Good, clean hotel right in the center of panama city. Parking is great and convenient. Hotel is right near alot of stores and food. Maybe 30 minutes from the beach. Staff was nice and attentive. Kids loved the pool. Would book again in the future.

The service here is about the worst service I’ve ever experienced in my entire life. My boyfriend and I reserved a room months before our date and were denied our room Fourth of July NIGHT. Front desk lady told me “Well, you’re on the beach on the night of 4th of July so every other hotel is booked”, suggesting we should sleep in our car, rather give us access to our PAYED room. We continued to call every hotel in the area but were unable to find anything short notice, causing me to fall into a panic attack in the middle of the lobby. They continued to ignore us and told another customer “not to worry about us”. They were rude the entire time and showed no sympathy for the fact they were leaving two young adults stranded in a unfamiliar area.

Was very upset with the stay at the TownePlace and suites. We stayed 6 days and the room was cleaned, if you can call it that, once. Meaning the towels were replaced and half the trash was removed. The floor wasn’t vacuumed the entire stay and had grass/dirt visible you could feel on your feet while walking. Sheets were never made or replaced the entire stay. My wife and I had to call for towels and toilet paper due to the lack of care for the room by the staff. Also construction going on at 0700 outside our window. Asked management if our room could be switched/moved to the pier park Townplace and suites. Was told “call corporate”. Please don’t make the same mistake we made, spend your money elsewhere.

Stayed for 3 nights. The room was nice. Alicia at the front desk was super helpful, professional, and attentive. Will definitely stay again.