TownePlace Suites Dallas DeSoto - Hotel in DeSoto - 2700 Travis St, USA

I was thoroughly impressed with every aspect of my visit. From the moment I arrived, the staff was welcoming and attentive, ensuring that my check-in process was smooth and hassle-free. The room was immaculate, spacious, and beautifully designed, providing a comfortable and relaxing environment. The bed was incredibly comfortable, and the amenities provided were a nice touch, making the stay even more enjoyable. Thank you Laura and Vera for the best customer service!! I look forward for my return next month!

Vera was amazing from start to finish. I really enjoyed my stay thanks to her and I really appreciate her bringing me an iron and ironing board because my room was missing one. She made the stay worth while and I will return.

Had my daughter’s 4th birthday party in a 2 bedroom 1 bath suite , nice size kitchen ! Had fun at the inside pool , had breakfast the next morning . Alexis was super sweet & helpful I arrived 30 mins after check in time which was 3:30 & the room wasn’t ready but Miss Alexis made sure i was in before i even got back in my car ! One of the manager ladies was very rude while i was waiting on my ride she gave ne nice tine frame to be out of the room but she was super aggy

Very quiet and comfortable and good options for plant based vegans. So far we are very pleased with our stay after overnight stay. Just FYI the room amenities are for all different rooms types so call and verify what will actually be in your specific room.

Another great stay at a Marriott hotel. Let's start with the front desk. The lady super great she was helpful and ready to check me in. I had arrived at 1:50am due to bad weather on the road but still was able to be checked on without loosing my room. That's deserved something. The rooms nice and clean, it's always a plus that the rooms are very clean helps one sleep better. We had a small kitchen and a decent size fridge. The breakfast was hot, eggs, bacon and burritos yum great breakfast. Awesome stay at this location do recommend.

I stayed at this hotel for multiple nights and had various experiences. I am a Titanium member with Marriott, I definitely have some likes and dislikes. Upon check in, everything was nice, some complimentary cookies and beverages at the front desk and the staff at the time, I believe her name is Alexis, was amazing! I got checked in, proper welcome greeting, acknowledgement of my Titanium status and even a room Upgrade. I was in a 2 bedroom suite, my family and I loved it. Nice, clean, spacious room with nice amenities. Now, the next day they did not honor my late checkout guarantee from my Marriott status. But, I was checking out and back in, so no biggie. The next day, the same thing happened, after speaking with front desk staff and being reassured I could take my time checking out! The housekeeper barged in, I told her I had a late checkout, then the staff called and gave me 30/45 mins to leave because the room needed to be cleaned. As a titanium member late checkout should be up to 4pm. This was at 12:00p...I decided to check back in and when I did get settled into my new room, there was a roach 🪳 running across the bathroom floor! Told front desk staff, they said they'd send maintenance 🥴

I stayed for two weeks at this place from work.. The hotel room has kitchen and larger refrigerator which allowed me store my food and other items. So it was really good. The lady at the front desk Erin (housekeeping manger) and Brittania Johnson (office supervisor) were really nice. They took care of my requests while I reached out to them and when I needed it. I asked Erin after breakfast hours while I wanted to have coffee there was no milk and she gave me right away..I was very impressed by her. Not sure about the other person why but when ordering the food using door dash or Uber eats, it seemed like other people didn't want to help keeping the food for me so I could go pick up from there. I usually have it ordered at front desk and pick up from there instead of having it delivered at room door as it can be lost and eventually it did happen. Not sure about the other person's name but she put a printed note on my order about not being accountable to keep it (which I found it very disrespectful and seemed like didn't really care). Today, when I had food delivered to room on second floor guess what! I never received it.tbr door dash delivery person left it on 4th floor and took of it as well so I went there to see if my food was there and there was nothing. I reached out to door dash to find out if my order was dropped off and they said it was delivered.i spoke to Brittania and she was so nice that she went above and beyond to check where my order was even though the food was not there. She also offered me snacks and soft drinks and anything I want to eat she offered me. After discussing with Brittania, I figured that the door dash guy took the food back and I had to reorder the food after such a long day. Thank you so much Brittania and Erin for all your support. I really appreciate it.So much Special thanks to both of you for caring about customers/ people. Erin too was super helpful whenever I needed anything she never refused. Erin and Brittania are definitely the people to go to if you need something (room service, any issues regarding food delivery, room key, etc.) Not sure why the other person put a typed note but when I picked up the order from front desk, It was written as they are not responsible for any delivery so instead do delivery at your room door and I should have it delivered to room. I do front desk delivery for a reason so that my order don't get lost or misplaced. When they do room service I think it would be better if they refill any missing/empty shower gel, shampoo, changing towels, etc. I didn't have small hand towel when I needed it. But overall it was good.

It was not the cleanest marriott. Pool was closed for a private party with no warning. Breakfast was the smallest one I’ve seen at any Marriott hotel. First set of keys would not unlock the room so they just switched rooms which was a downgrade.