TownePlace Suites by Marriott Hopkinsville - Hotel in Hopkinsville - 220 Richard Mills Dr, USA

It was a great stay . Breakfast was lovely only issue I had , I checked in at 12 at night and I had to wait almost an hour to get checked in I was looking for someone to check me in and nobody was found until a lady came in with a bag from the store and waited 10 more minutes to get checked in

Ambience and rooms were awesome but no deinking water in room. Pathetic They allowed us to eat outside food in lounge as we eat HALAL food ( not available in hotel) and we appreciate it a lot... thanks buddy who allowed us

Highly recommend this hotel! We stayed for 2 weeks and the staff made us feel right at home. The location is so close to everything. The staff is very helpful and accommodating. Something I found different about this location is the GM is super involved and you can tell how much the hotel and guest mean to them. In my opinion this is what stood out to us. If you’re coming for a night or moving to the area I highly recommend staying here. Definitely will be back in the future!

We had to stay from Dec 27—March 21st because or pipes busted on Christmas Day and this is where the insurance sent us. The staff is so nice. The breakfast lady Kathy ( she doesn’t work there anymore ) was amazing, so nice and went around checking on people eating. The front desk people are so great Stephenie & Leslie and all are very very nice and helpful. Everybody loved our pup Angel. The manager is really on top of things and the maintenance man is so very nice. House keeping staff well….. we had a few that was hateful and lazy, our favorite one was the managers daughter she was really nice and cleaned the room very good every time. The hotel is very nice. They made our stay feel like home. We really felt safe there. Thank you Townplace oh and I noticed on here there was a low rating because their room was in the back next to the freeway, ours was as well and it never bothered us at all.

This was the worst Marriott stay I have ever had. I reserved over a month in advance for a room on the upper floor for two nights and I checked in the day before to make sure I got the mobile key since I was arriving late, and it doesn’t help this hotel is far from Fort Campbell to begin with. Not only did they not give me the mobile key, I arrived to find out that they were apparently fully booked and I had to stay in a second floor handicap room, and they just laughed at me when I said I reserved ahead of time. Now the room itself was absolutely filthy, with hair and gunk on the tables and the shower was coated in yellow slime and was a nightmare to use. The bathroom ceiling also had a massive crack running straight through the middle into the fire sprinkler, with apparent water damage on the walls. The next day the morning staff moved me to the top floor with a mostly better room, even though the shower curtain was filthy with stains and gunk. I would avoid this hotel if possible and stay elsewhere. The other Marriotts are probably better, as well as the Hiltons.

Friendly staff on arrival was treated to an upgrade suite. Be aware the rooms with even numbers are next to the highway and get very loud at night so bring your earplugs if you have one of those rooms. The facility is clean and only has an outdoor pool open during summer months small workout room typical breakfast fare in the morning. Grills are provided out front if you would like to cook your own dinner. The fire pit was great for sitting outside enjoying the evening.

WORST MARRIOTT EVER. DO NOT STAY AT THIS LOCATION. The problems began with the checkin experience and didn’t get much better. The lady at the front was rude, nasty and failed to take any accountability when my Amex Bonvoy card was charged more than once, claiming not to know how of why it happened. She wouldn’t identify herself and her name tag was not visible. My frustration only caused her to laugh at me in a demeaning manner she informed me that the hotel does have a general manager and she didn’t know if the GM would actually be working that day and didn’t give me a way to get a hold of that person. I should have left right there, but I had just driven over 500 miles and wanted to sleep. I called Marriott customer service on this one and I suggest that anyone reading this do the same if you have a bad experience here. THEY MUST BE HELD ACCOUNTABLE. The property had numerous problems with the upkeep and maintenance. The pool did not work and was closed. They advised guests to go next door and swim at the Hampton Inn. One of the elevators was broken. The entrance to the lobby was filthy. Very weak public wifi and no password was given to me on a secure network. (My room was two doors down from the IT closet and the signal was still weak). One guest had a major grease fire on the grill in the front area (please see pics). There was an abundance of trash all over the property and for a property that’s only a few years old, it’s really sad the condition that it was in. There was no soap in the restroom in my room, to wash my hands. Even the television menu channels did not match what was actually on the tv. Supposed there is a GM of the property named LouAnn, but again, she was unavailable and I received no help at all in contacting her. Please see my pictures and God help you if you stay here

Nice newer hotel. Clean & spacious room. No hot water at check in. We were told to wait because demand was high. Tried again at 8pm - still no hot water. Tried shower in the morning, still no hot water. Freeway noise was noticeable. Breakfast was good- not excellent. There was powdered eggs, bacon, bagels, hot oatmeal & waffles. Lots of toppings including sugar free.