Tokyo Joe's - HR (Timberline) - Japanese restaurant in Highlands Ranch - 6642 Timberline Rd, USA

Food was good yummy and accurate! Always is of the many times I’ve been. They got rid of a lot of menu items for the create your own bowl but that make sense with supply/inventory issues so no worries there. The issue is how unfriendly and rude the staff is every time I go in (night time). Especially the girl with red hair on my most recent visit. I walked in as she was complaining about a customer while on her phone I stood there for almost a minute until she took my order after I bugged her. My tone was friendly and I wasn’t rude at all. She was just generally rude to me and not apologetic at all and went back to her phone. Learn some customer service or just basic human contact skills lmao.

I came in at 8 pm hoping to grab a quick meal. I saw they closed at 8:30 and didn’t want to inconvenience the team by arriving too late, especially since I have worked in customer service and understand the annoyance at a customer coming in “10 minutes to close.” The cashier was a girl with red/purple dyed hair who completely ignored me when i walked in so i stood around awkwardly until she acknowledged me. I asked her how she was doing and she didn’t respond. She was extremely rude, uncommunicative, and unfriendly. She gives this location such a bad atmosphere. It is very unwelcoming.

Bought three meals for $60 that were terribly done. Daughter refuses to eat hers as they mixed all veggies including cucumber is with the mac & cheese and nuggets. Sushi was terrible and chicken bowl had a bone in it. Laziest meal prep i've ever seen. Enough of them around to choose another location over this service.

5 stars for sure. Great and fresh food. The guy at the cashier was very kind and welcoming.

Here’s my receipt and here’s what I got. I understand being rushed and being fast casual? But this is incompetence. I paid for a bowl of white rice, a few strips of broccoli? Mind you, I had no idea what sauce was what because absolutely nothing was labeled. Thanks. I’ll definitely make sure I don’t pick up from this location again.

Fast food fair. I got the mole bowl. For $10. It reminds me of so many meals I heat it up at home in the microwave

The food tastes just like the Tokyo Joe’s we know and love. The restaurant could use a cleaning as every single table had noodles on it so we picked the least dirty of the tables. When I asked for a plastic to go container because I had ordered a large bowl and would need 3 paper boxes I was told they are only for to go orders and to just use as many boxes as I needed to. There is no fee for ordering to go, and if the prices for the to go items are the same as dine in why would it matter if I ordered to go or not? It took 3 little boxes to get everything packaged up, and nobody wants to have to juggle that many boxes. I’ve never had anyone at a Tokyo joes tell me I can’t have a plastic to go bowl because I didn’t order to go. The service isn’t all that good but the food is great and they have some awesome art on the back wall.

Sushi smelled funny. Tasted even worse. Table was dirty and staff was lazy. Don’t go to this Tokyo Joe’s