Tim Hortons - Coffee shop in Williamsville - 5140 Main St, USA

Tim Hortons at 5140 main St was the best experience at any Tim Hortons hands down. Greeted at brkft lunch time change by the sweetest polite accommodating young lady. Best first impression. Then our turkey club was super delicious, couldn't believe it came from a fast food establishment. Noted all the employees working in harmony with positive attitudes. If one employee was busy, another employee immediately stepped up. Eating there made our day. Those wonderful employees deserve something.

The served burnt food like it was no big deal, then I was the problem for returning the product! No, those are not muffins, those are eggs….

Charged my card but refused to honor their charge despite a mountain of proof and charged it twice after I left for the same amount and still refused me service. Refused to give their names, store number, or manager information and refused any help whatsoever. I videoed the whole thing and took pictures of all the employees who refused their names or to tell me the store information; despite saying I needed to report the store number and transaction to my credit card and corporate. Hmmmm……

I was here for a quick lunch yesterday. The service here was horrible. The associate who helped me was so irritated and was very rude. He was so annoyed that I asked extra caramel and sugar on my coffee. The food was good overall but am definitely not returning to this location. The service in this location needs a lot of improvement.

First time visitor to the store. Very busy - good sign. My son got some Tim Bits and iced coffee, he loved it. Friendly staff and cashier. Very helpful. We will be back, thank you!

The manager here is so inappropriate and weird!!!! I don’t understand how he’s a manager. Not only do I hear him say outrageous things I see him flirt with customers. How unprofessional can a place be? Unbelievable.

Went through drive through. Breakfast wrap was cold, cheese not melted & wrap tasted somewhat wet and doughy. I didn't even receive one napkin with my meal. Coffee was good though prefer a domed lid to avoid spillage in the car. Didn't have much service or atmosphere other than taking my order and handing me my bag and coffee.

Slow service and the order wasn't even correct. We ordered a caramel iced latte that came without caramel. My iced capp was supposed to be made with milk but tasted like cream. The wait was incredibly long even though only 2 cars were in front of us.