Thyme - Japanese restaurant in North Andover - 97 Turnpike St, USA

I highly recommend this place! I had an excellent experience with friendly service, especially great food quality! I love the atmosphere. It was so chill and had a great vibe with the beautiful decorations. Can’t wait to come back next time! 😊

Amazing atmosphere and customer service! My dad and I come here every week and the food and service is always perfect. We always get the pan fried gyoza and chicken teriyaki… immaculate dishes. The waitress Choco does an amazing job at making sure we are good and have everything we need. I can’t say enough good about this place.

The tuna in the sushi was some sort of overly fishy tuna paste that had a strange shade of red. Unfortunately it that was so unenjoyable to eat we ended up throwing out most of our $96 dollar order. The pad Thai was very good and the dumplings were decent but the sushi was a massive disappointment.

We ordered off the regular menu and had udon noodles and sushi. Everything on the menu is good but the sushi is one of the best. My youngest son tried the sweet potato sushi and liked it and other child liked the chicken and shrimp udon. The tempura shrimp come out in a cool tower.

They have good food overall. It was weird because we choose to have the hibachi and when they brought us back, it was as if were sitting in a hospital waiting room. The atmosphere was a bit dead. Food was ordered together but delivered completely out of sync with the hibachi food. Three other groups all got served from the same hibachi which made 'eating together' a thing for another day. Instead we ate and then watched our friends eat. Friendly staff.

I’ve bin coming to this restaurant for several years , most of those years have bin great , unfortunately my experience today was not great at all, the new server didn’t understand my requests regarding the sushi and gave me raw surf and turf when I ask for it cooked as it comes naturally , I didn’t appreciate once I requested to have it cooked , for her to say she can’t do this request , and then mention she needs to talk to her manager . I would of gladly talked to the manager and explained that I can’t eat raw foods due to my health condition. There’s a good chance we won’t be back , this facility wasn’t always this way, I’d appreciate someone who can understand my request since I’m the customer coming in and purchasing your food as it’s described on your menu. Also if you don’t tip because You didn’t like the service or maybe you just don’t have to tip they will go chase you to tip them. “Yes tipped them today even though I had horrible service”

I really enjoy this place and i hate to leave poor reviews for establishments, but after the way i was treated i think it needs to be acknowledged. when we were paying we left $3 in cash as part of the tip. i explained that it was PART of the tip, and that i'd pay more on my card. they then proceeded to walk away and talk about me in another language very loudly while giving us dirty looks. after charging me they came back and pointed out the tip percentages on the receipt and said it was a rule. that's fine, tipping is important and you should always do it for your servers, and i said i would tip more on the card. but to get angry and talk about me in another language even after i said i'd tip more is so innapropriate. i understand if they maybe didn't understand me, but that doesn't give you the right to act like that. i still tipped, but i feel like i shouldn't have after the way i was treated. i recommend the food, but the service isn't great. sorry.

We will be back! Great food and awesome service. Thanks Abby! She was great and my aunt enjoyed her birthday.