Thunderbird Motel - Motel in Reno - 420 N Virginia St, USA

This hotel charged me an additional $100 in fees upon arrival. I disputed the charge by presenting a receipt showing Paid in Full which included room, taxes, and fees. The gal at the counter was rude, didn't care, and would not even participate in a reasonable conversation. Since I booked through Southwest Concierge (SC) I contacted them who stated the room was paid in full. SC attempted to get the hotel to reimburse but they would not. The hotel stated the additional fee was for parking (didn't have a car), security (definitely needed), and the pool (didn't use it). The hotel is not walking distance to the main part of the strip nor is it walking distance to the Fremont Street area. There was a fight between drivers in the parking lot. Do not take a room on the ground floor. Someone walked around and drug a chair for many hours of the evening and into the night. This hotel does have a beautiful view of the Stratosphere at night.

oh man. there were bugs crawling ALL OVER our bathroom, crawling out of the drain, and there were large strands of hair in the toilet?? it’ll do if you can’t afford a snazzier place but not being able to use the bathroom at all without critters interfering was…upsetting.

I only went to the little cafe attached to the motel. I do not have an opinion of the motel itself. The cafe had great prices and great food. The portions were generous and the friendly staff was a welcome bonus. The man that took my order was professional, helpful and went out of his way to accommodate us. He brought our food to us outside and made sure we had everything we needed. The food was very tasty and hot. I will come here again!

My boyfriend and I got there at 930 pm and I had to knock on the door for 10 minutes before anyone answered. When the woman finally answered she told me that “my reservation was canceled.” I told her I never received a cancellation email, I showed her my confirmation email and she just continued to say “sorry we gave your room away you never checked in and your card was declined.” I never received an email regarding me that my “card was declined” and never received a phone call. We ended up staying at the Best Western down the road (which was MUCH nicer). If you wanna stay at this place have a back up plan.

Management/employees were rude. I had parked in the parking lot of this motel, debating whether or not to get a room here. It look like it would be cheaper than the hotels nearby. An employee came out and looked all freaked out and was trying to run me off the property, so I gestured to him and drove off. No need to be rude, I wasn't loitering in the parking lot of your dump. I was debating whether I should have went in and seen if you had any rooms available, it was a last minute idea for a place to stay while in Reno. Glad I didn't stay here, people have bad attitudes here. Need to get a life, and more customers, place was as empty as the employee's head.

Really nice people own this motel, they seem to be doing the best they can. Prices are decent and the location is prime. If you cant book a casino room this is a good alternative. We stayed here last minute and we were happy with our stay. Beds are very bouncy but the place was clean and quiet.

Sweetest lady in the world! Best customer service! Retro Motel, clean rooms, zero frills. They lock your car in the parking lot and make sure your vehicle is safe. Very sweet family owned.

This is a great little motel to stay in for Hot August Nights. It is very basic but clean and welcoming. Great location for all the festivities of Hot August Nights. Love the new little café that they have opened. Prices are good and the food is excellent.