The Westin Philadelphia - Hotel in Philadelphia - At, Liberty Place, 99 S 17th St, USA

I travel a few times a week so I see a lot of hotels. Been here a bunch of times and never disappointed. 5-stars across the board but I wish I could give even more to the staff. EVERY person is polite, happy and looking to help. Front desk, restaurant, valet, etc etc. just this morning I was up early before coffee was out. A staff member saw me walking around and asked if I needed help. I asked about coffee and he said how do you like it? He literally went and made me a cup of coffee!!! That is one example of the stellar staff here. This place should be used as a model of how hotels should be run. Well done everyone and thank you. Being away from home isn’t always easy but you make it better.

This Westin has a great location and is surrounded by restaurants and shops. Suburban Station is less than a 5 minute walk away and there are other bus and subway stops very close by. While the area feels very safe, like many cities, it is probably best to still be aware of your surroundings and use good judgment. The staff was friendly and professional. The front desk check-in and check out process were smooth. The lobby, hallways and general areas are kept very clean. Our bed was comfortable, the blackout shades were great for sleeping in and we could not hear any other guests. While carpets and furniture throughout the lobby and guest room areas looked fresh, the bathrooms in the reception area and guest room looked/felt worn. While it was clean, a deeper clean, fresh paint or stain removals would go a long way. Overall a great stay and I always love the Westin signature scent.

I love this hotel. I stayed here in June and then again in August with my daughter and both visits were perfect. The valet parking when you arrive in particular the young man, Phil was amazing. They greet you upon arrival and are so helpful and willing to do anything for you. All the valet staff were awesome. The ladies at the front desk were professional, and oh so very nice. I was able to get a room as requested with a bath-tub on both occasions and early check in which was perfect! The hotel is super clean and the staff are so nice and the hotel is located perfectly to shops, and dining. Highly recommend this hotel and would surely return with no questions asked. 5 * plus!!!

My husband and I recently stayed at The Westin with our two young children, and we had a wonderful experience overall. Having stayed at several hotels in this range, including Sofitel, Hyatt at Penn's Landing, and Radisson Warwick, we can confidently say that The Westin stands out for its impressive qualities. What We Loved: Rooms: The rooms were spacious, clean, and beautifully maintained. The comfort and quality of the furnishings were top-notch, making it a relaxing retreat for our family. Bar: The bar area was a highlight for us. It offered a great atmosphere to unwind after a day of sightseeing, and the service was attentive and friendly. Parking and Bell Staff: The parking and bell staff were exceptional. They were courteous, efficient, and made our arrival and departure smooth and hassle-free. Areas for Improvement: Front Desk Reception: Unfortunately, the front desk receptionists were the only downside of our stay. We found them to be somewhat rude and impatient, lacking the down-to-earth demeanor we’ve come to expect at such establishments. This was a bit disheartening given the otherwise high standard of service throughout the hotel. They give this impression they are above you so to speak and I did witness this with other guests. Despite the less-than-ideal experience with the front desk staff, we genuinely loved our stay at The Westin. The hotel’s cleanliness, beauty, and overall comfort more than made up for this small hiccup. We would definitely stay here again and recommend it to others looking for a comfortable and high-quality hotel experience.

Loved my stay at the Westin in Philly! Traveling solo with my dog can be tricky, but Peter and Lyndia made everything so easy. The hotel’s location is perfect—right near all the best shops and restaurants. I arrived super late at 2 am and was so glad they have 24-hour check-in. Breakfast was amazing, and the hotel has this really classy feel to it. My room was spacious, spotless, and the bed was insanely comfy. Felt totally safe and at home here. Definitely recommend this place!

This hotel is in a great location right in city center. This used to be the old Ritz Carlton. We only stayed here one night. The room was comfortable and the bed super cozy. Other than our initial check in to the hotel the stay was nice. Ana in the breakfast room was super friendly & and great server. I would definitely consider this property again on my next stay in downtown Philly.

Stayed at the Westin in Philly and it was awesome! I felt super safe and welcomed. Peter, the manager, and Lyndia at the front desk were amazing. The location is perfect—just a quick walk to all the shops and restaurants. We got there late and were worried no one would be there, but thankfully they have 24-hour check-in. Breakfast was fantastic, and the whole place has a classy vibe. The room was big, clean, and the bed was super comfy. Highly recommend!

Amazing service!! Kudos to Anthony at check-in. We’d had a long day and he was so welcoming and cheerful. He upgraded our room to a beautiful suite, thanked us for our Marriott loyalty and gave us a free round of drinks and our breakfast benefit. The next day the breakfast manager brought a gift bag of granola to our room because we left the restaurant too quickly for him to give it to us there. Just a really nice stay, we felt very pampered.