The Westin Lake Mary, Orlando North - Hotel in Lake Mary - 2974 International Pkwy, USA

I stayed May 27-29 Asa, the from desk professional that greeted my family and I, was IMPRESSIVE! I haven’t received customer service like that in years. Do what you can to retain such a talented professional and I’m sure he will have a bright future within your organization. The rooms were impressive and clean only issue was the shower tub wouldn’t drain right and was causing a puddle while showering. Other than that always amazing experience.

This Westin hotel is well staffed with focused efforts to take care of the customers of the establishment. I found it to be very relaxing. Rooms are quiet, restaurant is on site, and the variety of local businesses make it a must stay. Enjoy.

We enjoyed our stay. We had a shower drain issue upon arrival and the service guy came and fixed it within 30 min. We were happy to have a draining shower. The room was very nice and did not have carpet. We loved the comfort and quality of the Westin bedding. It was so soft and relaxing. We would go back again with the free self parking and great surroundings.

Large property, clean and comfortable. Free parking. Very friendly and professional personnel. Great choice for business or if you want to stay a bit farther that the bustle and hustle of the parks area. Clean rooms with good amenities. Would definitely repeat.

**A Disappointing Experience at The Westin Lake Mary** During my recent stay at The Westin Lake Mary, I encountered several disturbing issues that significantly detracted from what should have been a comfortable and enjoyable experience. The most glaring problem was the lack of cleanliness throughout the hotel. On multiple occasions, I observed food trays left in the hallways for extended periods, often filled with mold and emitting a strong, unpleasant odor of rotting food. This not only created an unsanitary environment but also raised concerns about the hotel's overall maintenance standards. Unfortunately, my attempts to address these concerns with the management were met with indifference. It was evident that the leadership was either unaware of or uninterested in addressing these issues. The manager, in particular, appeared more concerned with trivial personal matters than with the well-being of guests or the morale of his staff. His disregard for both the cleanliness of the hotel and the satisfaction of his employees was disappointing, to say the least. In conclusion, my stay at The Westin Lake Mary was marred by unaddressed cleanliness issues and a lack of attentive leadership. It’s disheartening to see such a reputable hotel fall short in these critical areas. I hope that the management will take the necessary steps to improve the conditions for future guests.

Usually come here for work, light meals and/or business meetings. Very open space with lots of room, very clean and friendly staff. I definitely enjoy the Shula's connected to hotel - great food/drink/vibe. Highly recommend this hotel, location is conveniently located to everything.

I had a wonderful stay at the Westin Lake Mary. Room was clean and beds were comfortable. I especially wanted to thank Jalen for the great service. My daughter thought we were famous because of his hospitality!

We only spent one night here but really enjoyed our visit! The rooms were very clean and the staff were very friendly! One of the EV chargers wasn't working which was disappointing but we were happy the charging was free, just very slow. I would definitely stay here again!