The Westin Buffalo - Hotel in Buffalo - 250 Delaware Ave, USA

I live downtown and I came by to study in the lobby. The front desk staff was so sweet and even provided me with free water! Will come back again for all of my studying necessities. Beautiful lobby, courteous staff, and wonderful vibes all around!

Recently had a terrible experience at this hotel. We booked/paid for 3 rooms online only to arrive and be told that our reservations could not be honored. The night manager was absolutely horrible. Instead of problem solving in an attempt to help us she suggested that we cancel our reservation and look for somewhere else to stay. We had to ask if instead, we could be placed in one room with multiple beds. The reason why we booked three separate rooms is because one person in our party snores really loudly. Half way through the night, I had to walk downstairs to the front desk and ask for ear plugs, an extra pillow and an extra blanket. I ended up making a bed fort in the shower to get some semblance of sleep. I am a 30+ year old woman, my days of sleeping in bathtubs are well over. I explained the situation to the front desk and although she was sympathetic, all she did was apologize and offer me an extra pillow and blanket. Quite honestly, given the customer service I received today, I will avoid Westin Hotels in there future. There are too many choices out there to show loyalty to an establishment that treats their patrons in such a despicable manner. In addition to the poor interaction and terrible night sleep, the tea bar at the entrance of the hotel was not well maintained. The water for tea was cold. When made the front desk aware of the situation (multiple times) and were told that the tepid water was appropriate for making tea. This entire experience felt like a course on how to be gas lit by people who don't care about their jobs or the service they provide to those who stay at their hotel.

We had such a wonderful experience with our stay at the Westin in Buffalo! Clean and relaxing stay. I really appreciate the service the most. All the staff, from the front desk to the cleaning staff greeted us and were extraordinarily. The text I received prior to checkin (not from a call center) was most helpful. They put in a room service order right away so our kids had food when we arrived from a long day of traveling. The food in the morning was delicious! The chefs in the restaurant were kind and fast! Hands down an excellent stay! This will be our stop from now on whenever we are in Buffalo! Thank you Westin team.,

My stay at the west in was amazing. The staff was very friendly and helpful. As well as accommodating. The service was amazing! They even gave my sister a gift and note for her 21st birthday. No complaints this place was amazing! Recommend 1000/10

We were on a road trip and decided to stay the night midway through the drive so we picked the Westin as it was dog friendly. Everyone was very nice whom we met. Everything went well. The parking is either valet or a public garage around the corner from the hotel so like a few mins walk. ||There was a trash can in front which we appreciated for our doggy but otherwise the street was bare of it but surprisingly very clean. Not much grass in downtown but we figured it out. ||Loved how comfortable our stay was, we grab to-go breakfast at the breakfast place downstairs called Jake’s cafe. A breakfast sandwich will run you $9 bare minimum but it was tasty and quick! ||We checked out the only “bar” that was dog friendly about a 9 min walk/ 4 min drive away called “fatty beer” since we got in super late on a Sunday!||We would love to reign if we do another road trip that passes by here again!||I can’t remember our check in agents name.. but it might be Fara since she checked in on us! She worked the evening of 5/5 and checked us in around 9:30pm. She was lovely.

Seemed clean and modern and a good respite from what can feel like a dicey area. The staff was friendly and attentive, and the basic king room was absolutely huge. Grateful that they’re welcoming to dogs and had a bed ready. Food options are limited in the area, so takeout might sometimes be the best option if you’re hungry.

We had the travel day from hell. Cancelled flights, rental car that wasn't there when we checked in and then a tire blow-out on the highway. So much went wrong that we decided to give up for the day and find a hotel.||Luckily we picked the Westin. We were welcomed warmly, given vouchers to help defray the cost of dinner and enjoyed their "heavenly beds"--- the best beds and linens in the hotel business.||In short, it was, after a spectacularly long and frustrating day, like falling into clover. A GREAT experience.

This much belated review is one filled with immense thanks and gratitude for the incredible hospitality team at the Westin Buffalo. This was our second time visiting the City of Buffalo, and our first time staying at the Westin Buffalo. Our 10 year wedding Anniversary was in October, and we were visiting friends for the Buffalo Bills game AND getting in some much needed quality time/R&R together after a hectic and stressful couple of months. ||Ryan, their Front Office Supervisor, and Tom, their GM, went out of their way to ensure our visit was special and it went off without a hitch. There were a lot of complexities around our visit due to the limited number of flights from our home city and my husband's work schedule while we were there. Both Ryan and Tom ensured that our stay was seamless, comfortable, and incredibly special. ||We just adored the entire Westin team while we were there--from Cody at Check-in, to Taylor from the Front Desk who we met while at a restaurant in Buffalo, to Olivia from the Front Desk, to Jairo Torres & Bruneilda (part of the fabulous Housekeeping team), to Yoga/Yogi who helped us with Check-out--we felt loved, appreciated, and so well taken care of our entire time there. What a testament to Tom and Ryan's leadership and care for curating such a special team--you can just feel the unity, camaraderie and pride that each of the Westin family has for each other and for their beautiful property. ||If you are mobile and enjoy to walk, your rental car is in great hands with the Westin valet and it's quite fun to explore the city by foot--with a wide variety of restaurants and bars within stumbling distance. We did take rideshares as it rained for part of our visit, but otherwise had a great time poking around different neighborhood corners and stopping in for a drink here and an app there. ||There is something really special about the City of Buffalo, Buffalo Bills fans, and the entire hospitality industry in the city. We've really fallen in love with the city and its fans, and, of course, our now extended family at the Westin Buffalo. ||Sidenote--there was actually a wedding taking place the weekend of our visit, and though the lobby was busy and the team was juggling a few things, we never felt like the Westin hospitality team skipped a beat. (Also--pro tip--when you do call down for your car to be pulled around, specify if you want it in the covered area "valet circle" area or out in the uncovered front on the main street of the hotel--due to weather, this is a huge benefit!).||A huge THANK YOU to the entire Westin Buffalo team!!! We are so looking forward to returning to Buffalo again soon and having the opportunity to stay at your beautiful property and visit our newfound extended family! This specific visit and this specific time in our lives (and the much needed respite) meant so much more than you will ever know.||Wishing you all a beautiful summer ahead and know that we are sending big hugs, love, and gratitude every day!!!