The Townsend Hotel - Hotel in Birmingham - 100 Townsend St, USA

I’ve stayed at The Townsend Hotel many times, even though I live just a couple of blocks away. Whether hosting out-of-town guests or dealing with home renovations, The Townsend is always my choice for its exceptional, personalized service, elegant decor, and comfortable rooms. A significant reason for my loyalty is Kelvin Mcleain, the Front Office Manager. Kelvin consistently goes above and beyond to ensure my stays are flawless, anticipating my needs and ensuring my comfort from check-in to check-out. He is warm with a professionalism and meticulous attention to detail. Kelvin exemplifies hospitality excellence, and I’m grateful for the effort he puts into making each of my stays so enjoyable. The Townsend feels like a home away from home.

Started off strong, Kevin brought up the bags and the front desk at the time was wonderful. Minutes later a worker came into the room to see if we needed anything and called for us about Ice. I believe Brook had answered at the front desk… no ice was sent to the room. Moments later I requested a room change since the AC unit outside our window was humming all night long … Front desk was able to accommodate last minute change to a different room, which was much more spacious and quieter, greatly appreciated!

Went a restaurant in the Townsend. Did not stay there. However, it is lovely inside. All staff is very welcoming, from the valet, the doorman, hostess, wait staff. Everyone who passed our table said hello. Thougherly enjoyed the experience. They make you feel special.

My family and I have stayed at many hotels and have never been treated as we were at the Townsend. It was disappointing how we were treated. We had a wedding event the day we were supposed to check out and asked several people at the front desk to do a late check out by a few hours. The manager as we were headed to the event said they were unable to do late check out and if we were not checked out they would have to charge us, to which we approved. Instead we came back to the hotel in disbelief being told by the manager instead of charging us he put our belongings in plastic trash bags. We had three rooms and all of our clothes, gowns, makeup, undergarments, purses were thrown in trash bags. Without permission they went through our rooms and the safe with personal belongings. We are still missing belongings and many of our items were damaged. I felt violated by the manager and disrespected. Would not recommend.

I have never experienced such terrible service in my entire life. Not only was the staff rude to my entire family; but the rooms also smelled of marijuana. When this was brought up to the front desk, the comment was simply brushed off. After coming late to check out, instead of charging to the room, the front desk had the staff throw 7 peoples clothing in trash bags. This includes, my 3 young daughters undergarment. Do yourself a favor and do not come to this hotel.

The service here is like nothing I've ever experienced. I host a lot of events around the metro Detroit area, and things go okay, and there is a lot I usually do on my own. Not here. From the moment I signed the agreement to the very end of my event, it was 5 star service. We wanted for nothing. If you have a business event, conference, or wedding coming up, this is the place to do it.

We ran into REO speedwagon, Train and Limp Bizkit staying at hotel. Service is 5 star. Room is beautiful. Birmingham is a quaint hamlet outside of Detroit. Couple of suggestions- upgrade fitness center, use Diptyque amenities, Cobb salad needs grilled chicken vs deli meat and more ingredients than just lettuce, need soaking tubs in luxury suites.

I just stayed at the Townsend last night, and it was incredible. The staff was so accomodating to me and was so frendly the entire time of my conference. I can not say enough favorable things about this hotel and its staff.