The Spa at Sun Valley Resort - Spa and health club in Sun Valley - Lodge, 2 Sun Valley Rd, USA

5 stars for the actual massage. They were amazing. We did a couples massage and I had Ben. He worked on things others haven't! He was so good! The husband had a great experience with his as well! The front desk does need a little work. When I booked the appointment it was like booking a massage at the scary place hidden behind mall. No confirmation or reminder or emails or anything. Upon arriving the gal was helpful. We get walked to our looker rooms and there is a robe and shoes waiting for you. Then to the waiting room and then to massage room. It was warm but very inviting. The checkout process was also a little weird but we made it through!

My massage was very disappointing! For 285.00 I feel like calling and telling them!! Very Sad 😞 I even asked the woman over the Spa reservation phone ☎️ who was the person, with strong hands and they led me to a certain individual… I think This person was very tired because I felt like I was being petted and she kept yawning.. she did not listen to what we talked about in the massage room.. ect 🆘

Beautiful, inspiring spa. Veronica is wonderful! (Reflectology massage&acupuncture) Melissa is amazing! (Facial)

I got my hair dyed today by Ronnie in the Spa and literally best experience I have ever had. I have had a lot of experience with hairdressers and coloring and out of all of them my experience with Ronnie was by far the best. She was very accommodating to my requests and was super sweet. The effort that she put in was very much appreciated and she did absolutely perfect, definitely will be coming back!

This one would get a negative star. My best friend and I scheduled facials and we were the last appointments of the day. After the facial the women that worked there rushed us out of the locker room area to the point where we couldn't even finish getting dressed. (Literally wanted us to leave so not relaxing at all.) We walked out with wet hair and Wet skin on my clean clothes. Mortified. I could not believe the way they treated us after we had spent a hefty amount for our services. SV spa is not worth it. 😕 so unfortunate. I recommend hiring private estheticians for in home services.

Decided to take a trip for a little R&R and went here for a massage and facial. Oh. My. Goodness. I did the cranial sacral massage and it relieved so much pain. She was so sweet, experienced and worked on areas that have caused me pain for years. The massage allowed to me to do a 5 mile rigorous hike the next day. In between, the services and accommodations were so great! I did the sauna, steam room, and even had access to the beautiful pool. It helped the whole relaxation of the day and helped me recover from my massage. My facial was customized, fixed some problem areas, and again, the staff was so excellent. I can’t say enough good things. Will definitely be back and can hopefully stay at the resort at the same time ❤️

They were shady about some big deal conference they’re hosting today and the entire lodge is closed/off limits. We booked a couple treatments each and planned to spend the day here having lunch and by the pool (after being told we’d be able to do so). Cancelled our massages instead of spending the money. Front desk people were very kind and apologetic but nothing much they can do about it. Spa shouldn’t have told us we’d be able to access the pool when they knew there’d be a conference shutting the whole place down. We made a lot of arrangements to come to sun valley and come to the spa for the day without our kids after being mislead.

Wow. What a terrible experience. After booking this couples massage well in advance, my partner and I show up, just to be told that our appointment was canceled because one of the masseurs was sick. We were told, very rudely, that they left us a message the day before, saying the massage person was sick. We received no missed calls, or voicemails, which we showed to the front desk girl. To this she responded, that we could have one massage while the other used the spa facilities but that our couples massage would not be happening. The number they called was not the number that was given to them, but she refused to even care. She offered no alternative, did not ask to reschedule or anything, or if there was any way to make this right, and treated us like we were worthless and that our business meant nothing. We will NEVER use sun valley resort ever again, and we will let everyone of our friends know that this is not the resort to visit. It is horrendous to think that this is how you handle your visitors, when you have made the mistake and wrecked our plans. 0 out or 10, would never recommend this place to anyone.