The Palms - Hotel in Hollywood - 1815 N Ocean Dr, USA

Well during the mircosoft world wide glitch, I booked a flight and hotel stay between July 22 to July 25. The glitch caused flight delays and cancelations. I was able to move my flight to the 24th and return on the 27th however, the hotel was not willing to make that accomadation. I was not even given the option to select another room. The situation was out of my control and the hotel could not make that adjustment out of consideration and undetstanding of what caused all of it. I get businesses have to make money but wow this was unbelieveable regarding the lack of sympathy shown to this situation. It was very disappointing that it was the hotel that ultimately caused me to cancel the trip. I read reviews about this hotel prior to booking and thought that the previous shared experiences of other guests would have made the hotel improve their service and accomadations but a lesson has been learned. Never take a risk in hopes that 2/3 star hotel would improve on service.

Horrible, Horrible I've never in my life been to a hotel that's this bad. No ice buckets for ice. I trying buying water. I was told they doesn't have water right now. The check in line was way out the door and took along time to check in. The service guy Jarhnell seemed like he had an attitude and didn't want to be at work he had just got to work and just wasn't smiling and seems like he doesn't even like his job. I was asking questions and it seems like he was getting very impatient. This hotel charges for every single thing. They told me in Order to get ice I had to pay $4.29 I'm here thirsty because they doesn't have free water or water you can buy. They don't go out the way to try to accommodate their guests at all. A party group was out side playing loud music all day no consideration for the other guests at all. I hate I decided to spend my birthday weekend here. This is the worst birthday I ever had in my life. Please please don't come here. The only perk is the location because it's near the beach. The free breakfast only bread, toast, cereal, milk and coffee. I really regret coming here. This hotel made my birthday worst and I wasn't able to enjoy my self at all. I've been to way better 2 star hotels than this. Far as I'm concern just close the whole hotel down and start all over again. Come here and your going to be very upset. You know their horrible when they're offering guests free gifts just to get a 5 Star review basically bribing people into giving them a 5 Star ⭐ review because all the other reviews on here is so true about this hotel. They are too horrible to be a hotel near the beach. Please don't come here if you're looking for a wonderful vacation because you'll be upset and miserable at the same time.

Do not stay here! Omg where to start first off the staff is extremely rude. The customer service attitude in that office as if you are doing them a favor they hate their job. I SWEAR! Their energy is extremely negative. There’s a woman, a black woman I believe she may be Haitian first told us over the phone there will be no (deposit) wow go figure? once we arrived tho met another older woman had to be her 50s wrinkled face, large eyes slick back ponytail skinny Cubano possibly extremely (unprofessional) extremely unapologetic, attitude as if she (hated that job) the only proper professionalism was another tall Latino Cuban man people were kind, patient and could communicate well speaking with him moving along the room was very dirty room looked like it was lived in walls was never wiped off. The floor was definitely not swept. The top sheet cover was not changed. It just didn’t have any love and care of really cleaning not sure who the cleaners are. I did see they were a couple of men however finding the address is extremely confusing as well as you can see here it’s called the (Palms Hotel) address I believe 1815 it’s a totally different (address you’re gonna have to use your (upmost navigation) because that’s the main office but it’s a different address it’s not called palms. It’s called Hollywood and then it’s different locations in that area on that street of a room that they will send you to not sure who owns this establishment I believe PETE SERA but hopefully he does a sweep a clean sweep with his staff, because so many people were disappointing. People were talking outside. People were whispering inside the poisonous)there really are the woman at the front desk black Caribbean, woman with a wig, dark skin and a skinny Cuban lady with a split back ponytail in her late 50s terribleeee 🤢 unfortunately we did not enjoy our stay just the checkout process good luck.

I will write this in English not Spanish so others can understand and yes I’m Spanish Nasty nasty nasty we had the worst time staffing doesn’t care for there jobs and you can definitely tell we got checked in with a Cuban lady we forgot her name but it doesn’t matter becuz she’s disgusting and shouldn’t be allowed to work if that was my establishment I wouldn’t tolerate behavior from my employee like her. Also another man he was ok and another black lady NASTY too they must be family members because there’s no way no way think twice before staying here No stars from me just for location sad.

If I could give negative stars I would. There are crazy fees after you've booked online and they charge more than the advertised price once you actually get there. After calling their customer service they just hung up on me and kept hanging up everything I called back.

I have never been at this motel but the people giving bad reviews seems they want paradise for $59 ???? Go and stay at a 5 star hotel and pay their rates, imagine how much the employees get paid with a room at that price, of course they should be frustrated especially with low class costumers to deal with everyday like the ones complaining!!!!

The least welcoming place I felt. It feels like you deal with prison guard and you are bothering people as a client. One day before I was in Colombia and I could easily see the difference and how sad "American" sercice can be. The only person who makes you feel like a client is Wilson.

Des cafards dans la cuisine et un lézard dans ma chambre! Le service pas spécialement agréable et le ménage est fait tous les 3 jours. N'y allez pas!