The Lodge at Kingsbury Crossing - Indoor lodging in Stateline - 133 Deer Run Ct, USA

Excellent location close to the casinos and shopping. Only a short drive to the California Lodge and ski lift. Our room was clean and newly upgraded. The staff was courteous, prompt and professional. We enjoyed our time spent at the resort.

The rooms are great size location is perfect the view is beautiful 😍 they ha e small balcony to sit an enjoy the view with nice coffee or wine 🍷 your choice their indoor pool spa is lovely not to say their complimentary free breakfast 😀

This is the worst experience I’ve been had staying at a time share. I’ve stayed many places—the Marriot, the ridge, the Hilton—these are all top notch resorts and time shares that treat their guests with respect and care. The lodge at kingsbury crossing is the opposite of this. From the moment I stepped in the door, their staff at the front desk was rude and behaved as if I was bothering them. The entire front desk wreaked of cigarettes and smelled like an ash tray. Disgusting. Just walking up to the desk I heard all the employees complaining and saying disparaging things about guests including racist remarks. The old woman behind the front desk could not find my reservation and was extremely rude and abrasive about it. She retrieved a loud black woman from someplace named monique who was apparently the general manager, which was unbelievable because her unprofessional demeanor was shocking. She raised her voice at me demanding to know where I had booked my room. This entire process of checking in was very stressful with all the rules I was required to follow and how abusive the staff treated me. The hotel looks old like I just stepped into the 1980s and my room was less then ideal for the price i paid. Given how I was treated and how the rooms have not been renovated in years—uncomfortable beds, small tvs, no Pool, being policed to use the spa and the unkept appearance of the lobby and surrounding areas I would never stay here again if my life depended on it. I don’t need to pay to be abused and treated badly on my vacation. They need to get new management ASAP.

I know the place is old but when you go inside the unit, it's clean and well maintained. It's not dusty and everything you need to cook and kitchen utensils are available. Our two boys enjoyed the available family movies in the front desk to borrow for the dvd in the room. Over all, we enjoyed our relaxing stay.

Good clean place to set up as a homebase. Kitchen is basic. No oven, but a microwave with a convection function. Rules are very strict regarding parking, use of hot tub, quiet, etc. However, if you're out most of the day and tired when you get back, that can be a plus.

The accommodation was a 1 bed studio with an oversized living room, kitchen and dining area. The service was amazing! The instructions were very detailed, clear and accurate. It helped me prepare for the stay and the checkout! They even alerted me as soon as I booked the reservation. I call it accommodation, not a hotel room, as it is an almost 700sq ft condominium.

To be fair, the room is good. However, my vacation was screwed up by the staff here. Upon arrival around 7pm, the lobby was closed and I was told this was NOT a hotel but time share. I was given a temporary key and it was only valid till 10am the next morning. Therefore the next morning as soon as the lobby was open, I friendly went there to exchange the room key. To my big surprise, I met a super rude and abusive black lady in front desk. She never smiled nor greeted but just screamed at me "You should know this is NOT a hotel! The OWNER was WRONG to put this place in hotel booking website! The OWNER was WRONG! WRONG!" She even didn't allow me to say anything but abused me without stop. (I booked a morning cruise so I had limited time to be treated like a prisioner by her). When I tried to ask her a reasonable question on my stay, she interrupted me rudely and yelled loudly "Shut up! You don't listen! I can't deal with you!" with holding shoulders and sneezed at me with enderless anger. Ironically, there was a big sign put in her front desk "Be kind to staff here!". It looks like this is self-explanatory on how bad this managing staff is. Do NOT recommend this place unless if you have enough time to be abused psychologically and verbally.

The employees were amazingly welcoming. Jennifer and Sarah were very helpful and kind. The rooms are clean and the place is well managed. Kitchen area was perfect for light cooking (microwave can also be used to bake pizza) and BBQ area was nice to grill at. The location is optimal and peaceful. We saved a lot not going with the usual cabin rental and had a great experience.