The Home Depot - Home improvement store in Pharr - 409 W Jackson Ave, USA

The Pharr location of this store provides exceptional customer service. The employees consistently go the extra mile to fully assist customers. I want to express my gratitude to Mario, Alex, and Janie for their outstanding efforts in helping me acquire a Christmas decoration. Although the online app indicated the item was available, it turned out to be out of stock. Despite this discrepancy, they diligently checked their inventory and, upon confirming the item was indeed sold out, they went above and beyond by offering to sell me the display model. I ended up purchasing it, and their proactive and customer-focused approach made all the difference. I initially visited the North McAllen location, but unfortunately, they were not as helpful. Their response was limited to stating, 'if it's not down there, then we don't have any".

In here for an hour asked for assistance like 4 times already and still waiting. Need to have some wood trims cut and they have called someone to come and cut the trims over the intercom 3 times. Might have to talk to the store manager on this!

Waited 30 minutes in the appliance area. Not one employee showed up. Went to customer service, manager on duty said " its one of those days" and walked off. As a former retail employee for 23 years, our manager taught us to know all parts and assist in all parts of the store. Customer service was bad.

Both of these locations here in McAllen are sorely lacking on decent management and courteous employees. They never gather the carts and have them in the store. Neither location. Yesterday, I had to follow a guy to his truck and help him unload to be able to even have a lumber cart. I'm in these stores everyday and I have been treated like I'm stealing at both locations every time I'm in there. You cant ever get to the contractor loading area it has been blocked off all week. My company spends millions at home depot every year and I have been all over the country and these locations have been the worst experiences I have had to date. I'm glad Lowe's treats there customers a lot better here. So that is where I will go for the next 2 weeks while I'm in town working.

We had a great shopping experience today. We were assisted by A young man named Carlos in the plumbing department. We purchased a water heater and it's accessories. Carlos made our visit much easier and answered all of our questions Great Job Carlos and home depot

Always find that I am looking for. Good quality.

It's a place where you find help when needed and fast to get out. Self checkout or a short line at the side of the store.

Asked for help loading 36 osb asked for forklift a couple of times had to load them myself other cutomers were helping me sincea i was struggling and employees did not bother help, employees that were outside supposedly loading were talking and on phones very bad customer service