The Home Depot - Home improvement store in Kennewick - 3910 W 27th Ave, USA

I have been to literally all of the home improvement "box" stores in the Tri-cities, but nothing compares to THIS Home Depot. There is something about the staff here, y'all...If you have a question, they have an answer or will point you to someone who does. They went above and beyond to help my hubby and I for paint, flooring and appliances. We even used their Pro Referral program for electrical and that was a fantastic experience. If you don't know where to start and who to consult about any projects, seriously come here first. Hopefully you get to interact with the great staff that we did!

Good outdoor plant and furniture selection (posted this in July) I find the customer service at this Good outdoor plant and furniture selection (posted this in July) I find the customer service at this Home Depot to be good! They always also have a good selection of Halloween and Christmas decorations and lights. Good bird/squirrel food and suet selection as well as various feeders/birdhouses.Home Depot to be good! They always also have a good selection of Halloween and Christmas decorations and lights. Good bird/squirrel food and suet selection as well as various feeders/birdhouses.

This store just lost my business. I just drove two hours to get to Home Depot. I was there 30 minutes before they closed and was turned away because of a party. I have a critical job I’m doing tomorrow and now I cannot do it. This may seem like a minor issueto someone reading this but when you’re a small business and you go out of your way to drive two hours and it’s only option left to get turned away there’s no excuse for this Home Depot is too big to care anymore so I’m sure this won’t matter

I'm not sure the older gentleman's name but it is a tall older white man who works there and he is so nice and so helpful and I'm thankful for him being there when I was running around the store looking for a ton of different things. Pretty much all the workers here are nice he stood out that day and I'm sorry I don't remember his name.

I will not be back, Incompetency at large, ordered cabinets several days ago, they told us to be here at 9 AM and the cabinets would be ready, we arrived at “their” scheduled time to find out nothing has been pulled and ready, they tell me I have to move my truck three different times because They don’t know where they want me to park, 2 1/2 hours later still waiting, incompetency is at large at the......Kennewick Home Depot, management needs to go back to school and learn how to be more productive and have better customer care, I would not shop at this Home Depot.

We went through Home Depot for our Quartz counter tops, new smart fridge, and new convection double oven. The Good: Home Depot matched prices of other stores on the fridge and stove. The process for ordering the kitchen counter was fairly easy and we even got money back when they sent out the guy to measure our countertops. The Bad: Counter Tops were delivered by two guys that looks to be about 21-22. They were pretty talkative and I could hear them in the other room talking about questionable things. I didn't care as long as they installed my counter tops well. Which they did. EXCEPT, they dented my microwave, and also put a hole in my wall. And worst of all, they put a small scratch on my new fridge. I had offered to move it out of the way and they had refused, so I'm salty about that. The other bad thing is my stove. I ordered it and they said delivery would take 5 months. That was fine, as the kitchen was set to be done by then. Delivery date came, and I got notice I now have to wait another 3 months for it. I wish they would have told me originally it was on such a bad back order because the place they price matched it from had some in stock to deliver right away. Now I am going to be waiting another 3 months for a stove I paid for over 5 months ago...

Inventory is decent, pricing is ok. Staff (other than paint center) literally rush away from you to not have to help

My husband and I went to Home Depot in Kennewick to buy a fridge to be delivered to my parents who live a long way from an appliance store. We had no idea how to go about doing that, and employees at two other stores were of no help whatsoever. Thankfully, we went to Home Depot in Kennewick next, where Faith G helped us accomplish our mission. She is very friendly and is knowledgeable about any question you could possibly have about appliances -- whether it's about the appliance itself, comparison of brands, the delivery process, or products for keeping the appliance polished and looking beautiful. She clearly cares about her customers. She's a gem and a blessing! We know exactly who to look for next time we need an appliance!