The Home Depot - Home improvement store in Columbia - 9051 Snowden River Pkwy, USA

I love Home Depot. But the isles at this store are so packed, people can barely pass each other while looking for products. The power tool section is terrible. Space planning should be a priority for management.

I ordered two Rubbermaid Roughneck trash cans online. One black for trash and one blue for recycling. I also paid a fee for shipping. Initially I was very impressed that both cans were delivered within less than 3 hours after ordered. My impression changed when I noticed the blue can had been used. It had stains and scratches on the inside, bird dropping on the lid and a dent on the front left side. Obviously, this can had been used. Long story short, I spent much time on the phone having this Home Depot location finally agree to pick the can up. The customer service team at this location did a great job in handling the return, pickup, and refund. The one star rating is for poor upfront sales process.

I like this Home Depot. It's a little more organized than some of the other locations, which is not to say that the others are horrible. I usually get great customer service in all of the Home Depot stores, but this one has a little edge. Highly recommended!

This is the WORST place on the planet! I have been coming to Home Depot for DECADES! NOBODY KNOWS ANYTHING and HAS ZERO communication or knowledge at all of this entire place! Literally, I came here for 2 simple things. And got nothing! ZERO customer service. ZERO pep in anything. Or even a simple friendly anything. Thanks for screwing up my happy night where I was supposed to be picking up a Christmas tree and some lights. I'll NEVER come back to this location again!

Tim from customer service was so great! We had an online pick up for a giant ladder and he brought it out very quickly. When we noticed it was dinged up, he swapped it out right away and even helped us load it in the truck and tie it down. Thanks again for the help Tim!

Worst customer service experience ever at Home Depot. If you’re ever around the Pro desk avoid MJ. Terrible attitude, lacking knowledge and experience. Sad that I had to talk to a manager just to checkout.

The store itself is fine. But if you are buying lumber they only have one register open to check out. They’re a 4 “Pro” checkout lanes but you must be a “Pro Member” to use them. So there’s usually 2-4 cashiers standing around at this “Pro” checkout, literally doing nothing because no one has a stupid pro membership, while the line at the one checkout just gets longer and longer. I usually wait in line for 20 minutes to check out with lumber. Go elsewhere if your in a hurrry and buying lumber.

Andrew from Garden/greenhouse section was incredibly knowledgeable on the different plants there. Gave me detailed answers and suggestions for all my questions. Super helpful, much appreciated!