The Home Depot - Home improvement store in Cleveland Heights - 3460 Mayfield Rd, USA

Can’t use the isles in the mornings when we are trying to get material for jobs. This is apparently when they do the restocking. Bad for business and customer service. This should be done at a later time like at night. Ok back then next day and guess what same thing and it’s almost lunch time

Had information about blue tape Penny opinion. Didn't know you had to ask for a manager an make a scene. The cashier was very rude. The very last area to check out. If she would have been honest an professional. I would have paid for most of what we had. Someone told us about the unsolvable damaged items location an this rude cashier wanted to know who told us. It's nothing here for a penny all this hear you pay full price she said. What yall gone do? She said now guarding the kart as if we trying to push run the kart out the store. Inwhich we truly again wanted some of what we picked out. We shopped for close two 2 hr. We politely left. Went to Lows their customers service excellent discount section was true an prices were far more better.

Unfortunately I think the issue is that working at Home Depot kinda sucks. This store is awful. Last visit every single employee was on their phone. I am not exaggerating. Every single employee that I saw was sitting in front of items on their phone, walking with their phone, or leaned over their phone at the register. At the same time they are ignoring customers and generally being in the way. The plumbing aisle seems to have a permanent human fixture that sits in front of the plumbing, offers no help, and when asked for help, will provide none. It’s amazing how this store even functions. If there wasn’t a self checkout no one would be able to buy anything. This is a review written after not writing one the last 20 times of going here seeing the same thing. I think it’s time to give up on Severance and level the whole thing.

They let me bring my dog and he loves it! I get most of my home goods from there and usually at a fair and comparable price. I love the home depot brands for household cleaners and such, I always save! Its always clean and theres always someone to help. I am there every summer almost every day for my garden and supplies. Pricing on flowers is awesome and at the end of the year you can score beautiful rosebushes and other plants at amazing prices. I also love going for holiday decor and yard decor as well. Online ordering is also super fast and easy!

Customer Service really leaves alot to be desired. Needed a sawzall blade but couldn't figure out which one for 5/8" steel rods, assistance was called for and I ended up standing and waiting for a good 20-25 minutes, while waiting I went up front and again asked for assistance 2x, still no one came, then an employee (Theresa) was helping an individual down the same aisle I needed help and when she was done with him, I asked her and she helped me right away, then after we finished and she left, I got to looking at angle grinders and found a DeWalt for a good price and bought it also, checkout took a whole 3 minutes to get rung out and walk out the door.

The customer service here SUCKS!!! They have a problem with helping, or at least make a person feel that way. Instead of assisting me with trying to find a heater. They stood there gossiping and allowed me to keep walking back and forth to ask questions about products. When I asked could someone come assist me no one came.

Way to go Home Depot! Botched delivery of new fridge and, wait for it, didn’t move old fridge back. Classy.

On May 4th at 0900. I CAME TO BUY CARPET FOR MY BASEMENT. While looking through the carpet brackets a unsecured carpet bracket, fell on my foot at full force. The employee standing by me laughed as I was in agony. He called another employee to hurry up and remove the pieces away. No one offered me a seat. They told me to stand an wait for a manager after a bracket fell on my foot! The manager gave me his card and said he would make a claim with a company called Sedgwick. My foot is swollen 😫. I have to take time off work now. I'm a nurse I can't work on a swollen foot! THANKS HOME DEPOT!