The Home Depot - Home improvement store in Bullhead City - 660 AZ-95, USA

Went in to get some supplies to fix the bathroom sink. Bill was very helpful in answering our questions and helping us get the right parts. He was very knowledgeable and friendly. Our dog goes in too and she had fun sniffing all the employees.

Always helpful staff. When they don’t know where to find something they will always get the right person to help fairly quickly. Customer service associates are awesome and helpful. Great store!

the same product line to keep up with home depo. He insisted that it wasn’t. So I went onto their app and showed him, then he said how it was only online, I looked further and showed him that it was for his store. Once he realized that he was wrong he said he didn’t care and now I am not getting anything and I showed have just paid the full price because now I have to leave. Apparently he was the manager and he was so embarrassed about his own ignorance being shown in front of several employees that he got a very at me . I am at a complete loss of words. I’ve never experienced anything like this before, I was about to spend over $3000 and I own several businesses which require me to frequent home depo on a very regular basis. This is the single worst customer experience I’ve ever had anywhere in my life. I will make a point of driving to kingman or Havasu before I ever come back to this location. This manager needs to attend an anger management class and not take out his random and uncontrollable anger on a customer for no reason. Do everything you can to stay away from this home depo, it’s worth the hour drive to go to literally any other location.

We went to home Depot yesterday to purchase a water softener. There was three (3) associate standing at the other end of the isle. I motioned to the women that part of their gathering and she asked in a loud tone "what do you want" I didn't want anyone to help us that apparently was more involved in in her conversations with the other two men so I went out in the isle and stop a women and asked her if we could of get some assistance. She called a brb and he was very helpful. We stopped going vro Lowe's becaucr if their poor customer service

See Tom if you're a woman and you go here! So as a woman i've always found it to be a challenge getting the right kind of help in this category. Yesterday, Saturday, I went into this store with a hose problem and a garbage disposal drain stopper problem. Both were problems because I didn't know why my hose was spraying all over the place at the faucet, and I didn't know why I was having to buy way too many drain stoppers to fit what seem to be a standard garbage disposal drain. I usually don't ask for help because in my experience I just haven't been treated well asking such questions in this category (meaning the DIY category). To my surprise I was asked if I needed help and Tom listened to me without condescension and fully explained and helped me troubleshoot simple solutions and possible reasons why I was having problems. He educated me and showed me the products in that huge store that would solve my problems! Customer service is Customer Service regardless of your gender. Builders and contractors might be the primary customer base; however, more often than not women control the purse strings of the household. Tom did an A+ job! He could be a customer service role model.

Last year we buy a water heater and we pay for warranty, now our water heater broken since before thanks giving, so they sent a somebody to check on it, they said its broken, and then they sent another person to check on it, its says its broken, and then they sent another person again, he said he order the parts for it so its gonna be a week or 2, so we been heating up some water to take a shower and , why just dont replaced it if its broken, so this people dont care anymore cuz they dont get money from us anymore, so home depot sucks, i told to my family dont shop there anymore, cuz they dont help u if u need it they gonna let u wait forever, people from home depot try to take shower cold water and brush ur teeth with cold water with this cold weather and let me know if u not gonna make u angry

Couldn't find an associate to help find a product but I do like the store alot. Usually prompt on helping customers

I bought to paint sprayers and about $200 and paid and when I went to one sprayer fell, I went to another one. It wouldn’t work right out of the box and they wouldn’t take it back so I guess this means as long as you’re paying them money they’re happy when it comes or wait on you they’ not going to help One thing I’ve learned in my lifetime you never pay for aggravation, and this place is aggravating. Bottom line this location is not back it’s product. It looks for every way I can to get out of paying you your money back.