The Home Depot - Home improvement store in El Centro - 320 Wake Ave, USA

customer service was amazing, workers helped a lot finding what I needed

Pretty standard Home Depot in the sense that they have everything you need for the house and above and beyond. Service was good. I only grabbed a cart of things so I can’t comment much in the sense of unloading or losing trailers and trucks. Personally I’ve had smooth interactions assuming that everything was smooth on my end.

This store is fairly close to my house so I am here often. I bought my smoker at this location as they have a decent selection of grills and smokers. They also sell the pellets for the smoker. Unfortunately they don't have the pecan pellets that I prefer so I go elsewhere for that item. The garden section is pretty decent with healthy plants of many types. The lumber section has provided wood for a deck that I built. The wood was decent to good and has held up in the hot desert sun. For tools I use Milwaukee and they have a good selection to choose from. Lowe's does not carry Milwaukee tools so it's a must to shop at Home Depot over Lowe's in most situations.

Melanie was very sweet, greeted me with a smile. She then helped me get a copy for my key, which I had no idea how to. She should be rewarded for her customer service.

They don't honor price matching in store for the home Depot website even though the site says that all stores do.

Prepping/ purchasing items for a future project. I was trying to avoid Amazon prime delivery and get out of my house to shop for once. Boy, I rather risk the hassle of receiving/ returning faulty items at my doorstep than deal with judging whether I was real or not from the wide eyed gasped looks and responses I was getting. From the moment I walked in they were spotting me out. Had an undercover security guard surveil-lancing me by the Milwaukee power tools section. I properly asked questions, that they were very hesitant to answer. Even weird was they had to relay these questions in Spanish (which I speak) to the supposed customer (undercover security guard) impatiently pressingly waiting. Every pricey item I chose went straight to customer service (like battery chargers to my impact wrenches) which I understand. They could at least respectfully tell the customer before hand protocol to purchasing expensive power tools. Not make the customer feel like they are going hold the place hostage. I bought at least over $200 worth of items. I wanted and needed to buy more things but the awkward atmosphere caused me to cut the shopping experience short. I understand our post pandemic shockwave/aftermath still in effect, but yesterday threw me off so bad and makes me debate whether or not to shop out in public ever again.

Roberto in the curbside pickup is fantastic. On the other hand your department with the females working they need to be educated in customer service. They don't pay attention to any customers coming in they are always chit chatting to one another in their own world. Definitely not like they should be when at work. Phones should not be tolerated while working. Won't be to long before this store closes.

Not customer friendly. You gotta look for workers to help you! Zendejas Hardware in Calipatria and Brawley True Value stores are much more flower and plant friendly with ppl there ready to help you.