The Device Medics - Cell phone store in Hot Springs National Park - 3814 Central Avenue c, 6278, USA

I enjoyed talking with the owner. We had a few laughs. I took a cooler in that stopped cooling for me. It needed some sodering. The job was done very quickly and didn't cost me an arm or a leg. Lol, I was very happy with the service and respect shown to me as a customer.

I needed a new screen protector for my Flip 4 phone. I went in and it needed ordered. Once it arrived I made and appointment for the repair and was done in 15 minutes. Very professional.

Paul did a great job in a short amount of time, which was affordable. I will use him again if need be.

Horrible service, my wife dropped her phone and cracked the screen. The phone was less than a year old. We called around to get everyone's prices and Paul told us he was the one to trust and that he would take care of the phone. The new screen was ordered and we dropped the phone off to be repaired. He never called to communicate that the phone was ready, we had to call him or run up there. Upon picking the phone up the camera no longer worked and the SD card wouldn't read. Paul assured it was all put together properly. We took it to Verizon to check the SD and a new one wouldn't read either. Paul disassembled the phone again and said the camera was the hardest that he had ever taken apart, that something must of been damaged. He ordered a new camera and SD tray. He assembled the phone and the camera works but will not read the SD and only works while hooked to wifi. The phone worked fine before just with a cracked screen. He said that he has done all he could and it was an unforseen circumstance. Very unprofessional and amateur guy. But he'll take your money and inform you that it won't be sent overseas like the other phone repair shops in the area.

He's very friendly and honest. He's been honest to me that a repair wasn't worth it and it would be cheaper to buy a new device, despite him losing business, to me that's very honorable and made me want to give him my Business. He's very transparent about the cost the repair and even showed me how much the parts were from the place he orders from.

Absolutely EXCELLENT service!!! I accidentally stumbled upon the place when the previous place I had used was closed. I am so glad I did. I mentioned that we were looking to buy a new phone in a few months to replace the one that was being fixed. He gave me advice on the better features & attributes of different models, and told me to come back by to discuss in more detail when we got closer to buying. My repair was done in a very timely manner, and the short wait was enjoyable due to the conversation. Considering my son is only 14 & is like a bull in a China shop, I’m sure I will need iPhone repairs again. There is no doubt as to where I will be returning, because the cost was also very reasonable! Thank you for the positive experience.

Paul was very rude and turned a minor issue on a iPhone into a whole other problem. He tried to sell me a charger knowing my charger port was broken and the service was completely horrible. He wouldn’t even let me explain what the problem was without interrupting me and getting defensive and telling me how his products work best. He’s a real piece of work.

Paul’s work on my iPhone 11 was done quickly & effectively. Hands down best price in the hot springs area. Support this local business owner.