The Coffee Bean & Tea Leaf - Coffee shop in Pasadena - 3770 E Foothill Blvd, USA

we’ve stopped at this location before because we wanted a treat after work and ordered the ice blended drinks perfectly fine, but tonight we ordered a drink and they said they’re no longer making ice blended drinks even though we arrived at the same exact time as last time. At my restaurant job if a customer comes in a minute before the kitchen closes they can put in their order so i was surprised at this. I don’t know if they were just trying to close early and cleaning the machine took too much work or what but i thought that was interesting…. Thank you to the young man who made our drinks the last time we came close to closing time as i know it was inconvenient.

I was becoming a regular, but tonight the woman at drive thru was not friendly at all, and was way over charging me for a black large coffee with 2 shots. She said she had no idea why I got charged less the other 20 times I purchased same coffee. Employees end up scarring away all customers with horrible customer service! Starbucks now cheaper for something so now I'm back to Starbucks or 7 eleven for $2.69 extra large black Colombian with unlimited shots. No wonder coffee losing business. Garbage customer service skills and lack of proper training employees

the girl with the blonde hair and green sweatshirt made my drink really well. came in with my boyfriend, got two frappachinos and she made them super fast! they came out better than any other coffee ive tasted at coffee bean. props to the manager for hiring such talented workers 👏

I love Coffee bean way more than Starbucks any day.....however the customer service here is lacking during the holidays. I walked in to order and wasnt greeted until someone saw me at the register. Fine no big deal I'm sure drive thru was busy. The shift supervisor Maggie was very nice however the other barista helping me seemed to have mad attitude when I apologized for asking for Oatmilk for my husbands drink because I forgot to mention it when I ordered. She grabbed the drink all annoyed and tossed it in the sink and proceeded to make a new one .AND GOD FORBID I ASK FOR MILK FOR MY COFFEE like geez....do you not know I can see you rolling your eyes ? Ill make my coffee at home next time if its that much of a hassle. 5 stars for Maggie.... none for you.

I bought 7 brew coffees and 1 cookie butter latte in this early morning at 6:10 a.m. for my co-workers. I asked the drive through window girl to put in a container pack as Starbucks. They didn't pay attention their job and bad customer service. They gave me all single paper cups in the 4 paper bags to inconvenience. Some coffee n bags are torns cause unsecured and leaked coffee. Sorry Coffee Bean, you loose your customer. Min Oo

I don’t do starbucks. Ever. They suck. In town for a trip and thought I’d check out this chain. It was SO good. And so thankful they have oat milk! They were very flexible in my order since I kinda just get a decaf flavored iced latte. It was perfect!

Jose Rubio needs to hire new staff. The morning crew are not morning people at all and they are very bland don't say good morning no small conversation. I ordered a beagle and I ce blended and no beagle am I the parking lot waiting for my beagle no apologies for the wait or at least try to up sale for another item so the customer doesn't have to wait. I miss Rancho Cucamonga location Pasadena sucks

As out-of-state visitors, after having stopped at 3 different CB&TL locations, I would say the food and drinks are solid. The service and order accuracy are less so. Unlike major multi-national competitors, these stores seem to employ high school age staff that are less motivated than some bigger companies. This seems to be common at this location and stores in other cities in the region. The Seattle based competition is a better option based on my three weeks in SoCal.