The Club at Prairie Stone - Fitness center in Hoffman Estates - 5050 Sedge Blvd, USA

Amazing. I'm blown away. Last week I took a tour of the new luxury gym everyone's raving about, and honestly our Club here is just as nice. We have Rock Climbing, a Huge wall! 2 stories! Sauna, lockers, tons of basketball courts, the cleanest most sanitary equipment, and may I say, the Staff up front is legit.

UPDATE - * A prime example of how horribly this place is run based on their response. Multiple complaints made (all of which are reoccurring issues) and they are handled by saying “we have no issues at our gym and we disagree with your complaints” even though they repeatedly get the same complaints from multiple different sources, both in person and online. Not 1 attempt to fix any of the facts and issues listed below. * I have been a member here for about 20 years. This facility is going to waste due to management issues and incompetent trainers. Equipment and weight room is always dirty and broken. There are red and black bug infestations outside and inside of the facility. During prime time gym hours ( 5 AM, 9 AM, 5 PM), the weight room is cut in half while trainers run cardio classes in open spaces, not even using the weights or equipment that they are keeping from those not in classes. **Trainers hook up microphones to a PA system and proceed to scream into that microphone during their classes with no regard for the disturbance caused to members that are simply there to workout, regardless of multiple customer complaints. The volume is so loud that the noise can not be drowned out even with the use of noise cancelling headphones. Imagine trying to workout with someone screaming “Woo” into a microphone and blasting personal music through a PA system while classes do cardio (cycling, jogging, etc) and a made up version of crossfit called HIIT. Trainers and management have harassed and ignored multiple members whenever complaints are issued. Most of the positive reviews posted on the site are not by regular members. Longstanding staff and members are treated poorly, unless you pay extra money to join classes. Trainers are mostly out of shape and run cyclical training group programs that essentially are a marketing ploy to make sure members make enough progress to keep paying for classes but never make actual progress due to no progressive increase/load in training. Trainers will watch and allow people to workout with improper form (arched back, spine misalignment, neck misalignment, etc). There is no regard for technique or form during training which is dangerous and unfortunate for those paying extra for training group classes. It’s a shame because the facility has a large space and high potential, with limited competing gyms in the area, and the front desk and some office staff is extremely nice and accommodating. Hopefully they are able to resolve these major issues and take advantage of the space that they have.

ALSO: It’s pretty sad that the gym disagrees with all complaints and doesn’t take the members opinion seriously. Hopefully the gym changes their priorities in the future :(. This gym tends to kick out people who work hard and are confident. The owners of the gym kick out people that they dislike and if they don’t kick them out, they give them dirty looks or make little annoying comments if the member forgets to put their weight back, forgets to wipe a machine, or even if the member speaks too loud. This gym favors older white people with a lot of money and butters them up so they give their money to the gym for personal training that gives members improper information about how to workout and diet as they don’t progressive overload or even teach proper form. When I see the workouts that the personal trainers have their trainees do, I feel bad for the people that are being trained as their is so much information on the internet that is available for free rather than the hundreds of dollars they are paying for personal training. The fitness classes happen during the time that the most members are at the gym and it clearly annoys members. Imagine going to work all day and then looking forward to the gym but when you get there you see a bunch of middle aged women screaming and following a lady that doesn’t have a clue what she is doing when she is teaching the class. The gym could be way better if the management had consideration for all members and not just the ones who give them the most money.

Extremely unprofessional management. I have been a member here for roughly 20 years and have witnessed the decline of this once great gym. The general manager of the gym, Christene Tulsa, runs the place like a used car dealership. She recently pulled me into her office and continued to scream and curse at me over putting back a weight that I forgot to rerack. As a business owner myself, if my general manager or any of my employees ever spoke to one my customers the way Christene spoke to me, they would be fired immediately.

I have visited many health clubs while traveling. The Club is definitely one of the best. The pool was better than average, the people there at the time were of all abilities but they made you wanna keep up. They had all the usual equipment but at a higher level. The maintenance and cleaning staff are superb. All the front desk people are spectacular. This place is definitely in my top 5!

Whirl pool is NEVER hot...warm bath water at best......push the heat up people....only complaint & NEVER do anything about it!

Quick warning: Do not waste your hard earned money on those parent-tot swim classes. $ 140 down the drain for dipping your baby in the pool for half an hour a week. That's really all it is. On another note: Why do they offer parent-tot swim classes or anything parent-tot at all, if there are only 2 baby changing tables in the whole place?! Those family changing rooms are ALWAYS blocked by families without babies or toddlers that require a changing table. Those incredibly inconsiderate parents peacefully shower and change with their kids and it's often mom and daughters or dad and sons who could've easily used the women's or men's changing rooms. Are they homeless and use The Club for a good long shower session? I fully intend to change and dress my baby at the front desk next time! Today I had to put my baby on the space between the sinks in the women's changing room which was fascinatingly quite empty.

I highly recommend The Club. I joined in June 2021 and have never looked back. (In fact, I waited too long!) I really appreciate the cleanliness of the place, the variety of offerings and all the equipment. But most of all I enjoy the people. To a person the staff and trainers are knowledgeable, patient and professional. They take genuine interest in us. I work out three times per week and for the most part it's the people who keep me coming back. One more thing - like anything else you get what you pay for and on balance the value of The Club is also 5 Stars. For sure! Highly recommended!