The Big Island Hostel - Hotel in Hilo - 804A Kilauea Ave, USA

This is the hostel with the best bed and pillow I have ever checked in to. The staff was really nice and the common areas were full of places and corners for you to check out. The guest policy and rules were solid and ensured everyone's comfort. The shared bathroom was always kept nice and tidy. The noise level was surprisingly moderate although the staff always played loud music in the reception area, so it was so really audible inside the room. Good stays for people on tight budget, but still doesn't want to compromise on the cleanliness and comfort of the accommodation.

Amazing service, and everything was spotless! Lau is an exceptional host, making everyone feel right at home, and it showed in the comfort and ease of connection between the guests. Great location. Walking distance to all the happenings downtown, but nestled in a less busy corner at the edge of town. Morning Uber ride to the airport was only $12+tip.

This hostel is a great place to stay in Hilo. The atmosphere is chill. The staff are friendly, attentive, and respectful. I've been to many hostels. This may be my favorite. The Society Hotel in Portland, Oregon would be the contender.

Super clean, friendly staff, nice bathrooms with nice showers. A perfect place for the wandering travelers who are exploring the island. Will always come back.

Was visiting the big island in late May and stayed for close to 2 weeks. Hands down my favorite hostel! The staff (Lau & Travis) is super friendly, accommodating, they have a great attitude, and all positive vibes. I made some great friends there (including them). The dorms are great. Everything is clean and tidy. The bathrooms/showers are always very clean and kept up with all day. The kitchen has everything you need including fresh brewed coffee starting at 6am or whenever you wanna make some yourself. The hostel is a short 8-10 minute walk from town (Hilo Town Tavern🍻). Lots to do and see. Again, the staff and cleanliness is above and beyond and I look forward to my next visit in July. Thanks Lau, thanks Travis. 🤙🏽🏴‍☠️🏝️🍻🎸

Cute quaint space. They just finishing renovating when I stayed in Feb, so it wasn't fully booked. It's located pretty centrally, so it was easy for me to walk to a few places. Staff was so friendly, gave recommendations and even had a white board with local events happening some nights.||The lotus (female) dorm doesn't not have outlets near all the beds. It wasn't a huge deal for me, but something to be aware of. Everything else was great, and so clean!

Booked a private room for my wife and I. I feel there description for the room should not be “Private”. Firstly. |I met my wife in a backpackers and have travelled the world staying in backpackers. This is the worst I’ve been to. Why? Not due to cleanliness. That was good. Not due to location. That was fine. I believe it was the service and the description of the room was misleading.|The manager. Lulu Told us shoes of at the entrance of the building when staying. Ok. Also, no food or drink in the private room. This I thought was asking a lot. The room was accessed upstairs, through the dorm between 2 toilets. So not very private. The air conditioning didn’t work and the balcony door didn’t close.|We asked for help for a rental car and we’re told we probably wouldn’t get one??? Left to our own devices we found one. We decided not to stay as it wasn’t as advertised in our opinion and we’re not offered a refund. So we paid for a room we didn’t use for a week.|We found another place.|All in all. Probably a reasonable backpackers for the single dorm room person. But the “private room” was the worst I’ve seen. Not a good vibe at all. The owners or manager should travel and see what others offer.

The staff was friendly, the bunk room, and bathroom facilities were nice. The other guests were pleasant. The bed covering had fluid stains on them. To be fair, they provide clean sheets to put over the soiled mattress covering, but still...yuck!