The Bellevue Hotel - The Unbound Collection by Hyatt - Hotel in Philadelphia - 200 S Broad St, USA

Great service, nice staff, good food, old hotel. Comfy beds. Expecting more for the price. Room chilly because old windows, can’t warm well. Bathroom is tiny.

Positive: The room was perfect, I loved the provided toiletries and the bed was extremely comfortable. Staff at the front desk was incredibly kind and helpful. The location was phenomenal and had immediate access to the Broad Street Line. The finest stay of my life Negative: The curtains didn't block all the light from the courtyard. That's all I can think of. Negative: ""

Positive: Staff were kind. Good location. Complimentary waters in room. Negative: One working elevator to service all floors of hotel. Took up to 20 minutes to leave building with no stairwell option. Welcome letter explained there would be daily housekeeping, but there was none. I had to call to request more & for room to be made up. Negative: ""

Room was clean. The shower didn’t have a lot of pressure. I did notice a little too late— I was given a room that looked like nothing on the website. Different look and different furniture. Not all rooms are the same. Most of them have old furniture, carpets and doors. The floor I was staying had about 8 renovated rooms. I paid full price for this. $271 a night, I feel I got ripped off. In addition, I saw a bed bug crawling on my eyeglasses lens! Not nice! I did like that the elevator used the room key to go up so the security seemed good. The XIX restaurant on the top level was good. Kudos to the bartender!! Hotel employees were very nice. Parking garage though a little expensive was way better than others in the area.

The rooms are clean but very dated. Carpeting in halls and rooms is coming apart at seams, lighting is yellowish and adds to the dated/depressing atmosphere. Ate breakfast in the restaurant XIX. Service was great, food was good, but again there was a lack of upkeep. I was seated at a window table, and the bottom pane of the window was shattered. I can't believe it hadn't been replaced or covered - was in full view not hidden behind a chair or curtain. A lot of posters in the lobby about the new vision but there was nothing on the website about future renovations. Location is perfect - walk to great restaurants, theater, and historic sites. If you're just looking for a room for the night, it's okay, but barely earns 3 stars and certainly not the 4.5 on other websites.

Parking garage was great. Did not stay in the hotel. I would definitely park there again.

The food here was pretty good. The pic doesn't do it the most justice lol. But what really stood out was the amazing staff. This was my friend's and I first trip to Philly (all but one of us at least) and we made reservations online but didn't realize they were basically right at close. Parking was a nightmare in my friends big truck so some of us were late and it was rapidly approaching closing, but they waited on us and still served us. The server and staff were amazing and we had an excellent experience. It's very beautiful restaurant that we essentially had to ourselves. I can't emphasize enough how great the staff both servers and chefs were.

This is not the cleanest hotel that we have stayed at. There were yellow stains and blood stains on the sheets. We had to request for our sheets to be swapped out with 2 prompting phone calls to the front desk. We waited for an hr, then left the hotel and came back and realized the sheets were still not attended to. There were blood stains and mouth wash stains on the walls by the sink . The bathroom had rust and mold along the shower. In addition the breakfast buffet was not complimentary … $73 for 2 people. The elevator is also extremely slow. This hotel is not the best at being baby stroller friendly . They have an ancient claustrophobic tiny elevator that barely fit my baby and Husband. They also did not seem to enforce the limited noise curfew after a certain time. Not fun having to soothe a baby after other guests were roaming the halls in a loud manner after 11pm. Also there was not a hot tub or pool on site. Not the best experience but the location of the hotel was convenient.