Tekniton - Software company in Yorba Linda - 3900 Prospect Ave ste f, USA

These guys are a scam. They will substitute lesser parts missing features you paid for on warranty repairs probably hoping you dont notice while they charge for the higher price part. The other thing thet did waz change a whole assembly when 1 little part was the problem. They caused damage cause they were not trained and had to come back multiple times. They deserve 0 stars

The lady who handled my service call request was very rude, couldn't care less about my needs. Apparently, as one of Samsungs only service contractors for warranty service, they feel that having a monopoly on their service area, they don't need to be an actual customer service oriented provider. Very unfortunate!

Like the other reviews say, this company NEVER answers the phone. The first appointment just to come out and evaluate what was wrong with the fridge took 1 week. They then scheduled the actual repair 2 weeks out. The thought of not having a fridge for almost 4 weeks was tough, but it is what it is. Then the technician calls me the morning of the repair and said they overbooked him and he wouldn't be able to make it. I spoke to a Manager who then said their next earliest appointment is 2 weeks out. I asked why I was getting sent to the back of the line when it was their fault the appointment was missed and they gave me a non-answer about my repair being more difficult than most. $17,000 fridges are apparently disadvantaged compared to more "simple" refrigerators for Tekniton. WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!

Samsung send this company to take a look at my fridge and because of this company, they voided my warranty. The tech talked to Samsung and told them lies about my fridge that I had supposedly damaged the fridge on my own! and because of that they voided my warranty. I hired my own Tech guy and he said it was a manufacture defect, so I called Samsung and they gave me a full refund (had to fight with them a little bit because my warranty was voided) If they would of just talked to samsung and say it was defected they would of changed my ref right there and then, but because of there lies I had to wait 1 year to get it replaced. Bad company

In the first place they never ever pick up the phone. Their service charge (estimate) is $100.00 while most of the other companies is $50.00 or $65.00. My warranty took longer than the 30 days they give you after the initial visit, so they kept my $100.00 and they decided they wont do the service because other companies came to do the service, which is a lie. I never had anybody come to fix the fridge. I went to their place since they don't pick up the phone, but they don't answer the door either. This is a very unreliable and fake place. Don't waste your time with them. There are a lot of other places to go to. I thought it was a good choice because is close to my home, but it was the biggest mistake.

Why is Samsung even partnering with this terrible company? They flaked twice and does not communicate to you. Stay away from this company. You guys can request another repair service and stay away from this one.

Samsung Warranty Through Costco sent Leonardo from Tekniton to service my Washing machine that was getting the 4c error code. He proceeded to inform me that Samsung will not compensate technicians for the time it takes to repair my unit and suggest to get a refund or replacement from Costco. The invoice he handed me suggested that 4 different parts needed to be replaced. Leonardo proceeds to Lie to Samsung and Costco stating that a rat infestation existed in my Washing machine due to the worn tether wrapped around the drum. Because of his statement, this caused to void my warranty with Samsung.

Update: Rescheduled and Leonardo came out. He was professional, courteous and quick. If this review was based soley on Leonardo's performance, it would be 5 stars. Hopefully Tekniton will work to improve their communication and follow up. I can't really say much about my experience with this company, other than they have horrible customer service. I scheduled an appliance repair through the manufacturer and was connected with Tekniton as a licensed service provider. They provided a 4 hour appointment window and never showed up. I called and asked Tekniton when I could expect the technician and was assured I would recieve a call back. No one called me so tried calling Tekniton before they closed. I was put on hold for 15 minutes and then forwarded to a voicemail. It appears Tekniton has earned its multiple 1 star reviews.