TagleRock Managed IT Solutions - Computer Support - Computer support and services in McAllen - 205 N 16th St, USA

Called Taglerock because my Mac had lost power and wasn’t able to get it going. They were extremely nice and helpful over the phone. I took it in and they were able to check it all out, and kept me posted throughout the entire process! Would highly recommend them!!

Great service. The technician that came to our office was timely, knew exactly what we needed, was courteous and kind. My experience with TagleRock from the first call to the end of our service today was excellent through and through. I would recommend their services to anyone who needs IT help. Thanks again TagleRock for taking care of us!

Review of Taglerock IT - from a former employee Pros: 1.) Learning Opportunities: If you are new to IT, this company provides a great learning experience by covering a variety of IT principles. 2.) Team Atmosphere: The team atmosphere is generally very positive, making day-to-day work enjoyable. 3.) Task Variety: The work involves a variety of tasks, which can be satisfying. 4.) Communication: For small to medium-sized businesses, the team’s talent can definitely meet your needs, and communication is always available. Cons: 1.) Low Pay: The compensation is very low, even for employees with bachelor’s degrees. 2.) Limited Benefits: There are almost no benefits; no insurance is provided, and you only get 5 days of vacation after one year, which are inflexible once scheduled. 3.) Inconsistent Policies: The management’s adherence to policies is inconsistent and seems arbitrary. I experienced this firsthand when I worked two hours past closing without receiving overtime pay but expecting compensation time. The next day, I was terminated for being 8 minutes late due to traffic as I live in Donna, despite my expectation that the compensation time would cover this. 4.) Management Issues: Keegan Santos, the manager, cited "policy" as the reason for my termination, despite the policy being inconsistently applied. This decision was particularly devastating as I am expecting my firstborn in January. 5.) Lack of Employee Care: The company prioritizes its bottom line over employee well-being. They made me complete an onsite task before informing me of my termination. 6.) Questionable Practices: The company installed cameras without the proper certification. If you have IT experience and a solid skillset, I would advise staying away from this company. However, if you are entering the IT field, this position may offer valuable learning opportunities, but be warned that the company’s management practices can be as harsh as those of a large, impersonal corporation.

Outstanding customer service! I brought in my Mac on its last breath. I thought it was done for, but Mike from Taglerock was able to work a miracle! It took some time but he got the job done. My hard drive was toast so we went with a SSD upgrade. It works better and faster now! Thanks Mike !

Great place to take computers in and get fixed. Pleasant staff and technician was very knowledgeable

Great place, no issues. Staff was able to explain everything very well including follow up questions. Recommended

Excellent services. Highly recommend them for all your office IT needs.

Great service, Gabriel helped me with a diagnostic check on a computer that wasn’t starting properly.