Taco Bell - Fast food restaurant in Kenova - 1111 Rt 75, USA

I'm almost 50. I've lived all over the world, and I'm currently a truck driver. I have been hundreds of Taco Bells in my life. Taco Bell has gone downhill in quality and appearance over the years, but this one is by far the best Taco Bell I've ever been to. If Taco Bell was a restaurant instead of a fast food chain this is exactly how I would have envisioned it.

Never seen a taco bell with this nice of an outdoor eating area. It had a water feature outside as well as in the drive thru. Inside they had nice plants too.

Not to be over dramatic but this Taco Bell is probably THE BEST in North America. From staff, food preparation (never a crumbly mess), to speed they absolutely crush it every time I come through this area on 64. I’ve had to come back around the area for work, to get to funerals, or to see family in Virginia—no matter the time or the occasion or my mood these folks are crushing it. Couple that with some tasteful pump-fed water features it just can’t be beat. It has a courtyard too, like what’s up with that? I’ve lived in Illinois, Iowa, Indiana, and Kentucky in that order and Taco Bell is one of the only fast food chains I can stomach anymore. But it’s still fast food and we all sort of know what we’re getting into, and that’s why I can’t stress enough how above and beyond this location is. Corporate should give these people a raise. It blows my mind, I have no idea what’s going on. THEY ARE SO NICE. Thank you for always making my 8 hour car rides easier!

This is the nicest Taco Bell I've ever been to. There is a waterfall at the drive thru that is visible from the dining room. They have party lights and a very large outdoor seating area. American flags at the entrance to the parking lot. Very clean. The staff is very helpful and friendly. I'll go out of my way to eat at this location!

Awesome taco bell. It's big kinda like the cantina ones. I actually enjoyed eating in at this one. Staff was friendly.

Tbh, we live just around the corner from this location. Go there regularly (or we did). Thursday eve we got an item wrong in our order that our family member can’t eat. So, I jump right out to go back, this time I verify the correct items to have on it. Well, get back and it only has 1 item on it lol. No biggie, go back again, but being the 3rd trip, all the food was cold and we just didn’t want it. So, on that last run I advised by now, we will just get our refund for it all (I also had the food beside me to return, they said they couldn’t take it). But, only refunded 1 of 3 items. When I advised what happened, the young man I could tell was frustrated, even being helped by the manager. I said “no worries, I can come by in the afternoon tomorrow and get the rest. Relax.” So, Friday comes and I got in the rain storm and walk in, only to be told the menus, registers, etc had all just crashed due to the weather, so, I said ok I’ll come back. Saturday (today) comes and due to cold, I go through the drive through. At 12 noon ( usually I assume the more professional crew is on lunch. I was wrong…I was met by not 1, but 3 employees at the window. They asked who the name of the person from Friday was that informed me the system was down…I didn’t know!? So, I made sure to ask these THREE employees who were arguing with me their names. I was first told they couldn’t refund the amount, it was too large. I said “well, of the $17, 6 has already been refunded. You can’t refund my remaining $11 dollars I’ve made now, 5 trips here to get?” Then was advised that because my “ticket” had been put through already, they couldn’t do it. All of these are untrue, which made me mad. However, they said the GM (who would be in on Monday lol) would have to do it. I said ok, yet when I pulled away, the younger female employee made a rude comment. So, when I got home ( 3 min later) I called and asked the female manager that employees name please. Then I also advised her I was going to call another local location (that I used to work for) but, she cut me off and spoke over me saying “another location can’t refund you!?” Well, Crissy I wasn’t calling to get my refund, I was calling them to verify that all the info you rudely gave me were lies. But, she hung up before I could say so…so, I called back, this time the male of the 3 answered combatively. Upon asking his name, he said “it’s Chea.” Then began to spell it out phonically, to be rude. At that point I was furious. The years of business we’ve given this store. The countless mess ups we’ve let go before…and not one person in all 3 days even said “I’m sorry.” As someone who has worked in the service industry most of my adult years I can’t stand the fact that customer service is basically nonexistent in this country. No one is ever polite anymore about situations like this, and in fact, with the three employees waiting at the window. It goes to prove that they’re more looking to be combative, which I found surprising, considering it was the lunch shift on a Saturday at this location, which is typically very nice, especially during the day. So, I hope Crissy, Brooke, and Chea felt big treating that way, and making sure the NEVER eat at this local place again. Hopefully the GM on Monday is not only more helpful, but can get those employees corrected. Also, we will be contacting corporate regarding the issue.

Food bad. Service bad. Everything bad! I work in fast food myself and never have I ever treated a person or served someone such nasty food. If I wouldn't put it in my mouth then why the **** would I serve it! I wish they had common decency to actually serve food, not literal hardend chunks of grease and watery meat. This is the last time I'm WASTING my money on this place.

We give this Taco Bell a five star rating!! Food was great! Service was great! And they have a beautiful waterfall in the back that the children loved to watch!!