Taco Bell - Fast food restaurant in Mankato - 1819 Madison Ave, USA

Had a very terrible experience with the food from this drive-thru tonight. Our order was a steak chalupa, three soft taco supremes, a large order of nacho fries, and a Crunchwrap with no lettuce and adding on guacamole. Got home, the chalupa was fine, but the photo attached is how awful the Crunchwrap was. They used two tostadas, which were very stale and you could taste how stale they were, and half of the toppings were shoved off to the side, not to mention that the guacamole was rancid. I didn’t want the person I bought this for to continue eating it, so I set it aside and went to call this location to know. It took four different tries to even get someone to answer the phone (they may have been busy mind you, but even a “I will be with you in a moment” would have made a big difference in this moment) and when I explained the situation I was hung up on. What I would have loved was for them to remove rotten food and refund the money I spent on this rotten food but it seems they would rather sell it to people like me and you. I will be calling in the morning to fix this despite being hung up on, and I will update and/or amend my review based on how their management makes this right. I would recommend going to any other fast food establishment at this point.

I understand having conversations as work but when the food that's ordered isn't correct and you can't get someone's attention or understand what's being said it makes for a very poor experience. Order was wrongs missing items, edits don't let wrong need someone to manage or get new employees.

Finally A Taco Bell that gets it right everything! Hot, fresh with melted cheese. A warm, friendly staff too! Good job managers on training the staff.

I’ve stopped going to this location. It’s absolutely horrible. Every time I go, they mess up my order. When I order a black bean crunch wrap or a chalupa sub black beans I ALWAYS get beef. (and end up wasting money throwing it away cause I’m vegetarian). Most the time, the beef crunch-wrap isn’t even made right. It’s missing sauces you added, no nacho cheese and lettuce. Sometimes no sour cream. The workers are rude and don’t even know how to make standard menu items.

The drive-through person was super sweet even when I added nacho fries to my order at the last minute her name was kylie and I loved her hat with all the pins!!!!!!!

Nope. Ordered doritos locos (meal) and the taco meal. Asked for no lettuce on tacos, and some hot sauce. Received this weird horror show (see photos, with finger for scale lol). Not the worst, but disappointing. What happened, guys?

Everyone ignores you. Takes forever for food to be delivered, especially with Doordash. Customer service is very poor! Definitely do not recommend coming to this Taco Bell anymore. Absolutely poor service. St. Andrew drive Taco Bell is way better

I actually got some sausage breakfast burritos that look exactly as advertised, and for $1.49? Did I step into the Twilight zone? Pretty tasty, especially compared to McDonald's sausage burrito.