Taco Bell - Fast food restaurant in Abingdon - 495 Cummings St, USA

We ordered few things in which the tacos where okay but some of them had very less stuffing and the Mexican pizza was so disgusting it was stale I had to slip it out it ruined the taste of my mouth. They need to serve fresh food!

The worst place to eat! They got my order wrong then gave me this chalupa that looked like it had been sitting in grease all day! I don’t recommend at all.

It's 12:02 am on Wednesday night/Thursday morning. There are 4 cars in the parking lot. Knowing the lobby closes at 12, I pulled through the drive thru. As I pulled up, loudly through the speaker I'm told, WELCOME TO TACO BELL, GIVE ME A MINUTE. After 5 minutes and no response, I informed the drive thru attendant through the speaker that I just had a doordash order...thinking that the order may be done already, and also, that I wouldn't be adding to how much work they already have. Her response was louder than before and quickly, Yeah, well we're busy (4 cars) right now so come inside and get your order. Confused, since the lobby closes at 12, I pulled up to the window. I told the window attendant that I was the doordash order and that I'd come inside but I knew they closed the dining room at 12. Ignoring my statement, she says, oh and we don't have nacho cheese for that whole order sorry. She walks away, and another worker approaches the window and says that they are holding on nacho cheese and that I needed to get out and come inside to wait for the order to be finished. I again asked about the dining room hours. She said, we're leaving it open due to the situation (unknown, outside of running out of nacho cheese and having 4 cars total). My first issue...is this service isn't just questionable, its "Day One stuff". Rude, loud, demanding and commanding. I was never asked a single question by these two employees...think about that. My second issue...whether the lobby had closed or not...I have the right as a Dasher to choose my method of pickup. Especially if I've injured my leg. Finally....I could elaborate on more specifics of this poor experience...but I'll just get to my third main issue...the order took a VERY LONG time. I'm not sure what caused them to be so flustered...they kept saying multiple times each, that they're VERY BUSY...again, nobody in the dining room and 4 cars in the drive thru, from the pick up window to the person ordering. These were adults...and they knew that their service wasn't acceptable...but I'll entertain the possibility of this happening due to poor training. All that being said... I've managed fast food before. Both employees, in my opinion, should be disciplined for their rude behavior as well as their disregard for my reasoning for picking up in the drive thru instead of inside. One brunette, one red head.

I don't know what their deal is but the prices of the food you get is WAY to expensive for the sorry product they serve you. They want to charge $1.50 for a burrito that might be worth a buck.Every time I place an order they either make part of it wrong or they don't put part of it in the bag and when I call to tell them they say that when I come back they will write my name in a book, but when I go back for my replacement they say they don't have anything in the book and they can't replace my product. I was told by a manager on 8/29/2023 that she would check the store receipt and call me but she didn't. I think that is very rude and that is one of the problems with part of the employees there. They need more friendly people to work there.

Worst service ever My son went in and ordered his food kept waiting on him to come out. 20 minutes later I went in and checked on him and he still did not have his food. Ask them up front when his food would be ready. The man there said his name was Matthew went off on me for no reason at all for just asking when we could get his food he said not to serve me anything in just to refund me very disrespectful. It was an also another lady there she did not say anything are tried to help. She just asked him from the back if I was gone I will say though it was a young girl in front. They did get me my order and I really appreciate that But overall it was very poor service and that man down there was very disrespectful and I will be calling to report this.

By far the worst Taco Bell in the area. The employees at this Taco Bell clearly take no pride in the work they're doing. Most items have less than half the ingredients that should be on them. We're talking potato tacos with literally 3 pieces of potato on them. Beef burritos with literal SPECKS of beef. These people don't even understand how to properly fold up a burrito. And if you order 8 items you better believe every single one of those items will be smashed down into one bag. If it wasn't so pathetic it would be comical. If you go here you WILL get ripped off and your food WILL NOT be properly made. 100% guaranteed without exception. 👎👎

Waited at the register with no one in front of me for 18 minutes, multiple employees walked past and looked at me, not a single person acknowledged my existence. Not incredibly busy, food came out in about 10 minutes after my order was taken. Got home, missing a steak quesadilla and items had beef where the receipt says it should have been black bean.

Horrible customer service, you sit at the ordering screen for a minimum of 2-3 minutes before your order is taken, with nobody in front of you or behind you. Very rude to door-dashers and people just trying to do their jobs. You can expect to wait in line for at-least 20 minutes. Place needs new management and new staff!