T-Mobile - Cell phone store in Rancho Santa Margarita - 30642 Santa Margarita Pkwy E101, USA

Excellent customer service. We had Josh helping us today. Amazing service, we could see how much he enjoyed helping people. He won’t try to push sales on you, he will be super honest with everything that he is selling. I don’t even know how many questions we asked him and the girl that was with there today. But they answered all our questions and Josh helped us find exactly what we needed with the services that we needed. They have a good selection of products, and most of the time they do have some type of deal that makes getting a new phone or watch a great value for the money. I’ve had T-Mobile for a long time (10+ years), I would not want to switch back to any others (ATT nor Verizon). Overall, it was an cool experience here at this T-Mobile location. The store was very clean too. Parking can get a bit hectic, but it’s because of the movie theater and the Trader Joe’s that’s next to them.

I’ve dealt with numerous carriers and retail stores over the years and my recent experience at the RSM T-Mobile store is second to none. I usually dread going into retail stores but I promised my daughter a cell phone for her birthday. Mobile Experts Andy Bill and Dylan Flippin were incredibly honest, knowledgeable, and passionate about what they do. They made the process quick, fun, and did not try to upsell me. In fact, I got a free line as part of a promotion! I definitely recommend this store thanks to their stellar customer service.

Best best best customer service. I was discouraged with phone carriers after the experience I had at Verizon, but Dylan and Omar restored my faith in humanity. I came to the store today and left with everything changed over, new phones, all data cleanly transferred AND a better monthly payment. Dylan took his time to make sure that all options were provided. Seriously the best experience purchasing a phone. Omar was experienced and stayed longer than closing to get the transfer complete, went about and beyond. Thank Dylan and Omar!!!

I walked in and waited about 30 seconds before Janice helped me. Janice was great. She helped me get my number ported over and helped me set up my T-Mobile account through the app. Switching carriers was super easy.

Terrible customer service. When I went in the store, both associates were busy with other customers. One of them said she would be with me in a minute. Five minutes later another customer came in, and another associate came through from the back room and served her first. I would have expected the associate who greeted me to point out that I was there first, but no. Totally unacceptable.

Great experience over a few visits at this location. Huge shout out to one of the managers, Ken, for helping me work out an issue with a few of my lines... he got it figured out and was super patient as we spoke with techs from the back office. They do customer service right

Ahoora Shafeian was extremely kind and compassionate with helping get on a new plan and off of my Ex's along with a new phone. Made the experience much more pleasant than I was expecting it to be. A great streamlined experience! Blessings!!

I don’t think it is operating at its best efficiency. There is no system such as check in text or call you when it’s your turn. They keep saying earnestly “ we will be right with you “ but that could mean 5 minutes or an hour like I waited. When I was being helped by Ethan we were interrupted several times , he was trying his best in a tough situation. I was there 3 hours and did not leave with a phone or finish the transaction. I went back the next day and luckily it wasn’t usu so I was content; however, the manager interrogated us to teymy salesperson she could take a break which would have slowed everything down but thankfully she said o and finished my transaction. After I decided I wanted a different phone 7 days into the 14 day window I was told false information about the process to change phones, they already sent tirade in back also. I went to the Mission Viejo store where I received excellent customer service and with their guidance to call 611 to resolve the issue of my trade in being returned so I could still get the full credit without the physical device. I was told at RSM by the manager I couldn’t get my trade in credit. I am a loyal T-Mobile customer for 13 years and never experienced problems like this. I’ll continue to support the Awesome staff at Mission Viejo. It takes a great manager to run a great team. The end.