T-Mobile - Cell phone store in Wildomar - 36004 Hidden Springs Rd Ste A, USA

I will give them 0 I bought a prepaid SIM card for my daughter 19 go they charge me activation plus the sim was around $70 it didn’t last 4 days while she was using WiFi all the time then we went back the guy said pay additional $10 for unlimited again we did it didn’t last a week and half I called the store they are telling we are not responsible for prepaid we don’t guarantee works with phone why they disclose this to me to called ripping the customer off

I went to get a new phone was told I could get a new one but needed time to think about me and went in yesterday and they told me different then what they first told me I guess all the want is there commission and be bad to long time T mobile customer

Today I called the store when they opened to ask if they had a specific phone in stock, I spoke clearly about the phone I was interested in buying. I was informed by an employee (I won’t name drop) that they would be receiving an order in the early afternoon which had a large stock of the phone I was looking for. When I arrived at the store I was told by the same employee that they wouldn’t have that specific phone until around Christmas. I wasted my time and gas to drive down to the store just to be given information that contradicts what i was previously told. The reason I gave them 2 stars is purely based on the fact that the store was clean.

Overall the general customer service experience with T-mobile is very poor. Tmobile sent me a strange letter saying I had to send in some equipment back or be charged for it. I went into the store to see what they wanted me to send back or be charged for $350. Turns out is was my 5g home internet gateway. I explained that I didn't cancel the line, and was still actively using it so I don't understand what was going on. The rep got on the phone with corporate and assured me the issue was resolved and that I wouldn't be charged. Next billing cycle I get charged for the unit, again even though I was actively using it. I got tired of the constant run around and decided I would just cancel the line and return the internet gateway. Was told to take it to a Tmobile store and did so. When I arrived at this location to return it, the rep said even though I was TOLD by Tmobile I could return at a store, that they couldn't accept it. I know this is a Tmobile corporate owned store and there should be no reason why they can't honor what was told to me by Tmobile corporate customer service. Even worse yet, the rep KNEW that tmobile customer service is telling customers they can take it into a store. At this point whatever internal issue is going on at Tmobile, they should have accepted the unit and deal with whatever internal issues they have. Not put it back on the customer who is already so frustrated that I cancelled my 5g gateway service. Take some pride in your company and take care of the customer. Sprint was famously known for having the worst customer service (not just in cell phone providers, but of ALL major corporations). Looks like Tmobile inherited the same poor customer service from Sprint.

I walked into the store and the staff were extremely rude. I was looked at with a disrespectful stare by a worker at the desk. A female worker walked past me and did not even care to greet me although she noticed I just entered. I looked at some phones in the displays and a staff member came over and started offering me different promotions. I kindly declined to move forward with selecting a plan as I was looking for an affordable phone first. They continued to ask me over and over and I finally said, "look, I said no and that means no. if this is how its going to be with t-mobile then i dont want to switch" and i left. this was seriously some of the rudest service I have ever experienced in a phone store. I am very displeased.

i had my brand new iphone 14 stolen last night so i came into the t-mobile store so i can figure out insurance stuff and cat was so mean and unhelpful. i was already so stressed and sad so her unprofessionalism was really upsetting to deal with. the blonde boy was super sweet and helpful tho shout out to him

Great experience. I spoke with 2 other sprint locations who told me I would have to pay $200 for an upgrade. Came here and was able to get exactly what I wanted, plus additional accessories (for free), and all of my info switched to my new phone. I really appreciate it. You saved me money and a headache. Overall friendly atmosphere, excellent customer service, and very helpful with answering each of my questions. Again, thank you for all of your help.

I’m back with Sprint after switching to another company for just a few months . Was with Sprint over 10 years before & should’ve never left . I am seriously beyond ecstatic over the savings, discounts, & promotions offered to me . The staff is beyond helpful!! Luke Varella , the small business expert for the store treated me like family. He got me massive accessories plus another iPhone AND $$ into my credit union. Never have I seen Promos like this. You gotta go see him!!!