SureStay Plus Hotel by Best Western Sevierville - Hotel in Sevierville - 680 Winfield Dunn Pkwy, USA

Hotel was wonderful! Very good price! Our air conditioner was not working in the first room but staff was quick to try to fix it and when that didn’t work the very nice lady moved us to a different room! That room was amazing! Room was clean! Breakfast was good. My son enjoyed the waffles very much! There was no fruit offered but we had a short stay so it wasn’t a big deal! You can’t beat the price for this hotel. Also pool was a little dirty but we still swam. There had been meant storms in the area the last few days so that probably couldn’t have been helped!

Room was clean and comfortable, and it was a good value price wise. Breakfast was a little disappointing but not bad. Waffles were good and so were the eggs. We didn't utilize the pool area because it was raining. For the price I would stay again. Staff was excellent!

Pros- Great location, Decent breakfast, Friendly Staff, and close parking no matter where you park really. Cons- Small rooms, dirty floors in the rooms, very firm queen beds, and our bathroom was full of black mold. Rooms could be cleaned and maintained better but for the price it’s to be expected with a cheap hotel.

Firstly, I have stayed in this hotel when it was under a different brand - I think it was called the Econolodge when I stayed a few years ago. Back then, the rooms were a great price and were very clean - which is why I suggested this hotel to stay in for July 2024. ||I DO NOT like writing negative reviews because I know that sometimes there are days where things are just off. But we have learned our lesson from this one. ||We checked in with no problems, but then we went up to our room. Immediately the musty smell was the first thing to notice. Ok, no big deal. I always inspect the rooms upon arrival - I do this everywhere I go. ||Then, I walked over to the bed our kids hopped on - the bed sheets were very apparently stained. There were still one or two hairs on pillowcases. ||There were visible brownish orangish stains behind and beside of the headboard of the bed, and scuff marks all over the walls and on the floor. ||The floors were “swept” until you got to the bed nearest the window - in the corner by the headboard of the bed. There was visible dirt and hair that you could see with the naked eye. ||This hotel room was also $150 a night. ||My husband is a polite man and went to ask the front desk to ask for a different room. He was greeted with nothing but attitude and an eye roll. We were given a different key and so we left and checked the other room. It was less stuffy/musty, but not much better. ||That is when we decided to purchase a stay at a different hotel. ||When we packed our belongings to leave, my husband went to inform them we decided to to not stay - to which he was greeted with more attitude. They told him that they “did not issue refunds so we would have to contact corporate” but at that point I didn’t care I was just happy to get out of there. ||My husband then called corporate as he was told to do. We were polite and explained the situation - and the HR representative sounded flabbergasted when told that we were directed to him & that we were told no refunds would be issued. ||I understand that things happen sometimes, but my main issue is the looks & attitude from employees that day. We did have our issue resolved through HR but my advice would be to treat your customers a bit better and not talk to them like they are liars. I really hope this gets resolved because this used to be such a good place to stay - but I will not stay in a $150/night hotel that is only halfway clean and employees are rude.

This hotel was so cheap, $45 per night roughly and honestly it’s as good as other BW properties that are $90-100. ||Clean and comfy rooms with decent bathrooms and good facilities. ||Really close to Dollywood and Great Smoky Mountains national park, good food in area and well connected.||Decent breakfast, no healthy options but plenty of decent options. ||Will stay again.

We stayed here before when it was Econolodge 2-3 years ago. We liked it because it was far enough away from the main touristy areas so it is usually quiet. I realize that the hotel has no control over people's behavior....to some degree. That being said, When a family is completely rude and loud, slamming doors and yelling every night/morning at 10:30-2:45 am and the hotel is fully booked, the management has a duty to tell them to be quiet for the benefit of everyone around them ( each side of their room, above and below) One early morning, we were jolted awake by the father screaming and the kids crying at 2am. The police were called and so was a medic. At no time did the management try to quiet them nor did they remove them. The management never apologized to anyone or offer a refund or anything to EVERYONE who was disrupted by them.

Within minutes of checking in, my children’s feet were not only turned black, but were grimy. Returned to front desk and asked to address it with morning staff. Morning staff member said they would have floors cleaned during the day. Returned at the end of the day to still-filthy floors. Went back to front desk for 3rd time when the agent came and mopped our floors himself. No apology given. No compensation. Horrid experience.

Location was the only good part. The rooms were now properly cleaned, very loud hotel and you will not be able to sleep, tried calling and asking for assistance but no one answered. Tried to personally go downstairs and get assistance and no one at desk. I read the other reviews after I booked and had my terrible stay. When I first booked the hotel I saw it was associated with Best Western and thought it would be a good place but this is far from the truth. Also the breakfast was very min: lots of pork nothing really for vegetarian. Also no gym to workout which was a downer. Don’t book here. There are other cleaner, well staffed hotels that are down the street. I know for next time. I deeply regret my decision and will not make that mistake again.