SureStay Plus by Best Western Susanville - Hotel in Susanville - 2785 Main St, USA

The AC was nice and cold. Bed was comfy, but the pillow was lumpy. Room was clean but a bit of mold in the bathroom. Great hot breakfast made to order. Coffee 24/7. Room had coffee maker ,mini fridge, blow dryer. Soap, shampoo and conditioner pumps empty. Front desk staff was super friendly and quick.

Great for a long drive break, good pbreakfast options, nothing much to do in town and the kids were very disappointed that the pool was closed. But that's completely understandable considering the time of the year I guess. Staff are very friendly and helpful. We got "updated" room which had great bedding, TV and good coffee but the musty smell was too strong we had to open the window and keep the door open for a while to air it out. Overall, not too bad

Front desk is very fast, friendly, efficient. | Good quality for the price you pay. | A restaurant on premises opens at 7:00 where you can get a value of breakfast or upgrade to any of their delicious menu items.| We have stayed there many times.| There's a Walmart and a Safeway down the street if you forgot anything| The only place in town that we do stay.

Comfortable and clean room. Finally a quiet air conditioner was a bonus. Best breakfast so far, real tasty eggs and nice and fluffy pancakes. Service was good close to shopping and restaurants. Only issue we had was none of the soap dispensers had anything in them.

Absolutely disgusting for a “3 star” hotel. Was urine on the floor from the previous people. The walls were peeling and mold on the walls. Just don’t spend money here unless you had to. Linen was clean and front desk was nice but nothing else. Breakfast is at the resultant next door and the to go bfest burrito was so small. Just a gross place

This place did not offer a good stay and does not meet star labeling and the Best Western standard in my opinion. The room had cracks in a lot of places. There was a large gap between the mattress and the bed rail which makes it a little dangerous for kids. The bathroom had a terrible smell, and furthermore had roach!!! The water temperature was never stable and would suddenly be either super hot or super cold. The only reason I gave two stars was because they offered breakfast voucher to Lumberjack’s. However, it can be a downside if you prefer not to wait for 20 mins to get served, and the portion is small.

Check-in was a pleasure - courteous, friendly, and welcoming... even going so far as to change rooms when it was discivered that the soap, conditioner, shampoo, and body wash dispensers had been removed from the room. (I had my own supplies, so no need for a different room.) BUT... check-out the next morning did not go as well! Check-out clerk had an "I could care less" attitude when presented with 2 of the 19 bugs found crawling around the bathroom the next morning, the report ofslow draining sink and tub, and the crater in the middle of their "new" mattress - responding with, "I'll let management know" to each. No acknowledgement of the issues, no offer of adjustment or compensation, just a snide, "I'll let management know." So this is my way of letting management know - it’s called CUSTOMER Service for a reason, and this clerk just doesnt get it!||||I'm sure the other rooms, with their recent renovations, new tv's and mattresses, and bug free environments are wonderful. It's just sad that none of the reported issues were of a concern to the check-out clerk.

There is a roach hidden in the towels. The room seems really old and poorly remodeled. Looks like the quality of $30 hotel. Would never go again. Super smelly in the bathroom. Room is overall small.