SureStay Plus by Best Western Reading North - Hotel in Reading - 2200 Stacey Dr, USA

After a very long drive, we had a one night reservation at this hotel. The young lady at check was wonderful, the hotel and the rooms Are very clean and the location was great for us. We travel all over the place and several times throughout the year so we always try to give places a great review. However, this was a Thursday night and we were very tired and wanted to get to sleep early as we had another very long drive the next morning as well. At 11pm, and through the entire night, u til we left at 630am, there were cars running in the back parking lot, with music blasting, people standing outside below our window, drinking, smoking marijuana, yelling and swearing all night long. Alone midnight the music also started in the room right below us and people were running up and down the hall all night, slamming doors and yelling in our floor as well. We waited u til the morning to complain, as we are not from the area and my husband did not feel comfortable complaining that evening as our vehicle and all of our belongings were in it parked right outside. Needless to say we got no sleep and the next morning at 6 AM my husband brought up the morning staff member who was different from The one that was working the day before that checked us in. The staff member could hear all the music blasting from the room below us, and all the yelling and offered us compensation for the night. We were checking out at 6:30 in the morning, we went down, and as we got off the elevator that was being reprimanded by another staff member in the most unprofessional way in front of us. So we proceeded to ask if we were still going to be compensated for the night and the second staff member said to us that it was our problem and we should’ve complained the night before and we were not gonna get a refund . The $85 that it cost wasn’t going to break our bank as we just got back from a seven week vacation so the money was not the point. The point was is that the girl that came up to our room started to lie and say she never offered us compensation , so we then sent a formal complaint in which the manager who very unprofessionally emailed me back saying she looked into it and there’s no refund that they’re gonna give us. They absolutely did nothing as there were two complaints the night before over the same issues. Other people in the hotel complained about the riffraff that they allow in the hotel. Nobody removed them from the hotel and nobody did them down. And the response that we got was it’s our problem and it was too bad because we should’ve complained the night before. Again, it’s not about the $85, it’s about an apology and it’s about saying that you’re gonna compensate something and sticking with that and doing right by the guests that are staying at your hotel. This is the first time we have ever been treated with such rudeness and disrespect that we will never go back to this hotel again and we have filed a formal complaint with the best western. Good luck if you go with family and you wanna settle in for a quiet good night sleep. We’ve never stayed at this hotel before and we will never stay here again. We can only hope that it is not a normal occurrence to have that type of Riff Raff, staying in their hotel but they did not seem to be too concerned with removing them. And I also do not think that the hotel staff has the right to tell us when the best time to complain is nor should they tell someone that they are gonna compensate and then refuse it afterwards. the manager of the hotel is as unprofessional as her staff is. I also had a recording of the music blaring that you could hear from our room and all of the noise the music in the Riff Raff hanging outside of our window and the manager still did not feel that they did anything wrong so good luck at this hotel.

I wasn’t sure about this place but it is a diamond in the rough. Great breakfast, decent price, the front desk, breakfast attendants, and house keeping were funny and/or nice. The room was awesome. It didn’t the 5. Stars because the location wasn’t ideal for us. It was not scary or weird, I just would’ve liked to be closer to downtown. I Also, the walls were paper thin. I will stay here again!!!

Stayed one evening. |We were well received upon check in. |Booked thru booking.com. |Reasonably priced. Good value |Main floor room near lobby |Room was clean and comfortable. |Free breakfast had waffles fruits yogurts cereals muffins fruit juices and coffee and tea. |We would stay there again.

I really enjoyed my stay and would recommend the hotel to others. The cleaning staff are very accommodating and thorough. The room was clean, beautifully decorated & very comfortable beds. The people at the front desk are friendly. The breakfast is delicious. We definitely coming back.

Excellent hotel. They allow trailer parking. Very clean and comfortable rooms, front desk staff very friendly and accommodating. Housekeeping does an excellent job. Probably the most comfortable bed I've ever slept in. |Will definitely stay here again.

For a one night stay in a travel stop type of hotel I have no complaints. My room was clean, the bed comfortable and the TV was decent. The staff that I had contact with were all pleasant. I hit the road early, so I wasn't around for breakfast.

Not many options in Reading so opted for surestay. Basic budget hotel. Very dated decor. Outside areas dirty and in need of maintenance. In side is dark and old fashioned. Room also dark with old fashioned furniture. Having said that bed comfortable, room generally clean, okay shower. Wi-Fi drops in and out but generally okay. I would not stop here again but it was okay

The man behind the desk was excellent and deserves some praise, he was polite and informative and very professional. Just very inviting. The room was very clean and as pictured, bed was comfy, no issues there. The only thing was when I had to step out later in the night, people were sorta hiding behind the cars smoking, which I smoke I don’t hide behind cars to do so, so it just made me uncomfortable. Other than that great place.