SureStay by Best Western Pearl Jackson Airport - Hotel in Pearl - 333 Airport Rd S, USA

Positive: On the first night there was a roach in my room I went to the desk and stated I saw a roach and if I see another I¿d like a full refund in order to go to another hotel (killed roach) . I did not see another.They also agreed to a full refund if needed Negative: "" Negative: ""

Positive: This hotel was great.The breakfast and the free coffee every morning was always a plus. The room and the bedding was very clean.I never really seen the staff that much. I've been here for five days now and it's been amazing. Negative: I can't say there was anything that I didn't like about this hotel.My stay was wonderful. Negative: ""

Positive: Location Negative: Chair had stains, pictures on wall extremely dusty. Floor by fridge dirty like never vacuumed. Around toilet dirty. Negative: ""

Road trip to Georgia with a stop for one night on both ends of the trip. Unfortunately, had I booked only one night I would have checked into another hotel on the return. To be fair, I had no problem with the front desk staff, but the housekeeping staff leave much to be desired. When I first arrived, and started unpacking, everything seemed fine. When I opened the small fridge I found a pool of water in the bottom. O.K., I have a cooler, I'll just refill it with ice. As I started cleaning various items with disinfectant wipes, I noticed behind a chair the lamp hadn't been cleaned in a long while and a Dorito (or some such) was on the floor. Obviously no one is cleaning back here, nor checking "the help". I saw a hair beside the drain (not mine). I went to call the front desk and got no dial tone. I told my husband to stop what he was doing and I would go downstairs and ask for another room. I was given another room that was tolerable in spite of having to go through the disinfecting process again. Unfortunately this room also showed signs of poor housekeeping...grunge inside the shower and shower door and another hair! Totally unacceptable! On the return trip, I was hoping I had misjudged this location. Again, great front desk service but upon entering the bathroom, a washcloth was draped over the shower rod and a used piece of soap was stuck to the side of the bath tub along with (the same) soap in the center of the tub. Sorry guys, you may be short staffed but if you're going to sell it check it!

Positive: The location was great! Negative: The room was not as clean as I would have liked for it to be. I found toe nail clippings on the carpet. Other than that, the room was good. Negative: ""

Positive: I always love staying at this hotel the breakfast is great the rooms are clean. It's amazing Negative: Love it Negative: ""

Positive: I like the fact that it had a cold refrigerator, freezer and the microwave was present. Negative: The cable went out a few times and the volume was often repeated when selected. Pretty unusual for a tv; needs updating. Negative: ""

Hotel smells like smoke. Carpet is gross, including large holes. The first room we were given had two bags of food in it. They gave us a new room which smelled better and had less stains in the carpet. Bed was clean but hard. Bathroom was clean except the floor needed a good scrubbing, especially in corners. The toilet ran every time flushed. The person who checked us in was polite enough but lackluster. Early morning desk guy much more enthusiastic with customers. No eggs in the breakfast choices. Won’t stay at sleep inn again.