SureStay by Best Western Fairfield Napa Valley - Hotel in Fairfield - 3331 N Texas St, USA

I booked a few night at this hotel it looked like a nice area. Off the freeway a couple shopping centers near by. One I booked the room never did it say anything about construction. Once I checked in again I arrived at Friday night Round 10:30pm n never once did they tell me about the co struction going on. To make it worst I was next door to all the construction. I stayed 4 days. More like forced to stay after I would not get my refund back. I was hoping to use the pool nop construction tion was right by it. Breakfast did suck. Rooms are nice n spacious the cleaning lady are on top of it. Also my keys I kept going to the lobby to reset them every day even 2 times they kept asking are u putting them next to ur phone I said no my phone is in my back pocket n my cards are in my purse.

This place has the worst breakfast. Motel 6 has better breakfast then these guys the room I got was a handicap room. And if I was in a wheel chair I would be mad because the rooms are so small a wheel chair would not be able to move around in there the only place that was big was the bathroom and the bath tub did not drain. They are a pet friendly hotel but because there where a few cat litter pebbles on the ground in bathroom. I was charged 75 dollars as if a it was going to be a big job to clean up. There is cation tape on most of the stairways. And make sure you keep the little paper hand written with you deposit amount on there because if you lose it you won't get the money back. I don't see myself staying there again. Or suggesting this place. On the upside Texas roadhouse is right next door.

LOUD OVERNIGHT CONSTRUCTION NOISE! Backup loud beeping all night long from large Tractors. First and last time here, unbelievable and b.s. plus this hotel is a mess under construction too! Couldn't sleep from literally 2a.m

Location is preety scrarry each front room door has some kinda holes like someone smash it with hummer. Last time there never again

Positive: Room had a clean fresh smell and staff was very accomadating. The hotel receptionist was very helpful in making sure we had a comfortable location for our two night stay. Also, the free breakfast and close proximity to Starbucks. Negative: We were dissapointed to see the pool had not been kept up. It had a lot of dirt at the bottom and many leaves floating on the top.

Positive: Great stay, everything was very clean, great location, comfy beds, free breakfast, nice staff. Negative: The shower was not working properly. It would either be at an extremely hot temperature or a freezing cold temperature. Negative: ""

Positive: I was pleasantly surprised by this hotel. I enjoyed the location. It is walking distance to dinner and other businesses. The room was clean, I really appreciated the luxury vinyl flooring. The staff was kind. I fully intend to stay again. Negative: "" Negative: ""

Positive: Nothing. Terrible staff. Dirty and worn out! Bed was terrible and so was condition of room. This is not a hotel you should support. Negative: Everything. The manager on duty in the check-in office was the worst. While we had reservation for over a month and paid, we had to wait outside in heat to get our room. The room was filthy and run down. The bed was so bad we checked out at 2:30 a.m. Negative: ""