Sunset Inn - Motel in Augusta - 3034 Washington Rd, USA

The lady at the desk was rude but the man was helpful. They went inside my room while I wasn't there and removed the cable disk. The shower was broken and I had to use pliers. Smelled like sewage after the first day. I won't be going back. The sheets were nasty like they barely cleaned the room.

I hate doing this because the owners are very nice, tried but our stay was horrible. ||We were paying the Masters Premium, really insane prices (think Four Seasons) but we knew that going in. We were staying 4 nights. Our first room had been smoked in and we couldn't stay in it. The owner said there were no more kings and she could spray the room. We said stink on stink doesn't work. ||Then she miraculously found a king upstairs. ||"Newly remodeled" is a lie. Our room had a bend in the floor, water damage along the ceiling, molding coming down, stains in the shower, drawers not dusted, blanket had stains, etc. Ok we didn't expect too much. But this was awful. Then there was a LOUD band playing across the street in a tent, and it was like they were in our room. They played until after 2am! We asked about it and the owners said there was nothing that could be done. For the next 3 nights, the band played and we didn't sleep at all. ||I mentioned something to the owner and then sent a follow up email and I am not pleased with the outcome as they offered a discount for a future stay but we won't be going back, ever. Beware!

This place is horrible I had to switch 3 rooms in one night after working a 15 hour shift. Found bugs in every room first one had mold in the bathroom knob to turn water on was missing and cold, second room had hot water but was still infested with bed bugs third room has bugs and ALL 3 ROOMS WERE SCORCHING HOT ON THE INSIDE WITH THE A/C blowing continuously (10/10 DON’T STAY HERE).

This hotel has stolen money from me !! I booked through expedia and cancelled 6 weeks before the start of the reservation and well with the cancellation policy posted on Expedia. The sunset inn billed my credit card without authorization and refuses to process a refund. THIS IS FRAUD !!!!

I am very, very confused how this place has received the good reviews it has. It was a last minute reservation I made for my daughter and I for one night. Looking at the amount of good reviews, I had no hesitation. Perhaps it's changed ownership in the last couple months?? There lobby door was locked at 3pm and I had to be let in my the management which I thought was weird considering I've stayed at West Bank Inn, while traveling, a couple hotels down from this place and the lobby wasn't locked. Regardless after checking in, while walking to our room (upstairs) there were people jumping the fence in the back which had barbed wire above it (pic attached). A toilet sitting outside of a room (pic attached) and people hanging out in the parking lot. What appeared to be homeless people sitting in the bushes drinking. And lets on forget to mention the man sitting at the only stairwell to get upstairs to our room, smoking something out of a bowl/pipe which was not marijuana (no smell). The empty beer can next to him and wet paper towels with "brown" substance on it (pic attached). And the bags of garbage in the near the stairs with flies all over it. Needless to say we never left our room until the next morning to check out. No way I was going back down that stairwell after dark for anything. Shocking thing about the place was our room appeared clean and ok for the night (hence the 2 stars). Really can't complain about the room itself if you can get past the shady clientele lurking around and filth to get to your room. Very, very basic but I'm ok with basic if it's clean. Nobody was disrespectful. Just not a family friendly atmosphere IMO. Next morning checking out lobby was locked again and management met me at the door to retrieve my card keys. While I know this a long winded review I would NEVER stay there again and highly recommend if you are traveling with your family to AVOID at all cost. The room was only $63. I'll pay the extra next time or go back to West Bank Inn for about the same price and much better stay. They happened to be booked that night. I even checked to see if there was another Sunset Inn that could possible be getting the good reviews. NOPE this is the place. Things have definitely change. Do not be fooled by the other reviews.

THIS PLACE HAS BED BUGS!!!! Crazy man 10/10 don’t recommend unless you wanna take some bugs home with you!!!

Greeted by the friendliest people who were very accommodating and helpful. My room was very clean, far better than some of the larger chains I've stayed at while here in GA. Great location for easy access to many restaurants and highway access. I highly recommend staying here.

Customer service terrible , the key maker was broken they had to let me in my room everytime I walked out and the door closed. Room had paint on the sheets/covers. Pass up if possible