Stop & Shop - Grocery store in Somerville - 779 McGrath Hwy, USA

This was my go to store but do to the influx of illegals living in the can return and entryway I don't feel safe at this location. In addition with how expensive this store is and I often have to bag my own groceries I have been going to market basket. I know you can't control the expense but you can control the homeless people loitering, urinating in bottles, smelling up the area.and making people uncomfortable. Management is responsible for the safety of their staff and customers which is being overlooked. I am not alone in my observations and you are losing a lot of customers due to safety. You can do better.

So I’m very disappointed with the produce department a new manager I believe she’s a female couldn’t catch her name because she didn’t have one on first of all. I asked the produce manager for squash when she told me she didn’t have any without even looking. I didn’t wanna believe her because she was rude so I asked another employee and he went to check and he said we did have it. Awful service and you wonder why ppl shop elsewhere. StopShop customer service has gone down hill for years especially that location. Awful service lately.

Probably the only Stop & Shop in a 50 mile radius where you can get cold cuts sliced correctly! I come from Arlington Heights because Dennis Acari and his crew are the best. He custom slices, stacks, and wraps them perfectly every single time. Mostly other S&S stores cannot. 👍👍

I went in there today and bought some groceries and tried to get cash back; when I went to the customer service to process a return to get cash back for the items I bought, the employee told me she can’t help and said next. Felt a little bit of racism in 2024. Stay away from this Somerville location.

Customer service wise, they suck! I have an e-gift card with nearly $100 on it! I literally used it at another Stop & Shop YESTERDAY! The only issue was that it needed to be entered manually, but WORKS AND WAS ACCEPTED! Today, the easily irritated, short-staffed group of employees “helping” insisted that their specific location doesn’t take non-physical gift cards as of yesterday, miraculously. The initial excuse was that my screen was too dark to scan it, (I have a privacy screen on🙄), then it was because I provided a screenshot… Once I logged in and updated the balance of the card, “we don’t do that (type it in manually)”…. This sounds like a lack of effort to provide great customer service and PURE LAZINESS. Coming from a retail space, where I actually managed and supervised for several years…. I know that these POS systems are connected to software that’s more intuitive now than they have ever been! I’m headed to Star Market with Cash! I rather go back to the Stop and Shop that can handle irregular situations and deliver WAY better service!

They are definitely ready for Valentine’s Day. I am not so sure if they are as much ready in salad’s section

They did not sell UNO Disney 100 card games that contain one holofoil collectible card. Perfect for waiting for the 95 bus to Sullivan station.

I bought it two days ago, this is the meat they sell. Don't buy meat, chicken products