Staybridge Suites Benton Harbor - St. Joseph, an IHG Hotel - Hotel in Benton Harbor - 1275 Cinema Way, USA

I was in town for a conference and loved the fact that my room had a full sized refrigerator and cook top. I saved so much money by going to the store and cooking rather than eating out. My room was extremely clean and comfortable. The people at the desk for check in and check out were friendly and professional. I have friends in the area that I met at the conference so I hope to stay again soon!

Where do I start. The room was awesome. We had a suite. We couldn't change the channels very good because the remote must have been low on batteries. The room was clean and spacious and amazing. The first issue was the deposit was put on the wrong card. Jackie fixed that however, I was double charged for my room which place 2 holds up to $400.00 on my card which reduced my card and wouldn't allow me to use money since it was being held. So I was low on funds. Jackie stated it was a mistake and she removed it from her end but because it was a weekend my bank didn't release the money and as of today (Tuesday) still isn't released. There was a party or loud people next to our room and kept us up most of the night. The lady working the front desk that night couldn't find the room that was being loud and didn't seem to care either. After all if this they decided taking 53.00 off my bill was sufficient instead of crediting my whole night. If it wasn't for Monique (who is amazing and should be promoted) I never even would have gotta any discount. She honestly is the reason the scores weren't even lower.

My stay at the hotel was enhanced by the delightful inclusion of a complimentary dinner. This thoughtful amenity added a layer of convenience and luxury to my experience. The dinner, featuring a variety of delicious, well-prepared dishes, greatly exceeded my expectations, making my stay both enjoyable and memorable.

Friendly from the start. Very nice room set up. Love the almost full kitchen. Nice clean bathroom. I like having a full-size coffee pot in the morning. The separate setting area from the bedroom would be nice if you had two people wanting to do or watch different things.

My husband & I have stayed here twice this summer. The first stay was nearly perfect, I was pleasantly surprised given I had read some unfavorable reviews of this hotel. We were able to use nearly all the amenities and the room was large and sparking clean. ||The second stay, which occurred August 17th, was pretty much the opposite and echos other reviews here. While the employees who helped us get checked in & out were very nice, the room was much smaller but had the same size bed, which didn’t make sense to me. The floor hadn’t been vacuumed. There was lotion smeared on the wall. The body wash was empty in the shower. The sheets & bathroom were clean, however. ||I slipped and fell on the tiles surrounding the pool and cut my knee on a sharp edge. The first aid kit in the pool area did have what was needed to patch me up, but beware the tiles are very slick, even while walking. ||The breakfast was a disaster, lots of food was out and people waiting. I got a banana that was so unripe it was completely inedible. We chose to skip the other breakfast items. ||Lastly, while drying my hair with the room’s hairdryer, the circuit tripped in the bathroom and not only cut power to the vanity area, but the actual bathroom itself, and it fried the hairdryer. ||Given these issues and what I feel was a pretty high price point ($179 for a weeknight) we won’t be coming back. The value for the money isn’t there and there’s no shortage of hotels in Benton Harbor.

From the moment I walked in the staff was great. Shania (sp) greeted me with a great big smile. She saw I was an Elite member and gave me an upgraded suite. We had my wife’s service dog with us and she greeted her also. The room was fantastic. More than we even needed for a quick overnight stay. They had a nice little grassy area for Sandy dog too. It was nice to have. The next morning we had a nice breakfast and coffee to go.

The staff was great. The hotel itself sucked. Stayed here in early August. Pull out sofa had BLOOD on it. Two nights during our 4 night stay the fire alarm went off forcing the entire building to evacuate. While waiting outside at midnight one of the nights, I overheard the manager and one of the long staying guest joke about how this is a regular thing. It had something to do with the fire alarms proximity to the laundry room. Here's a free tip, shut the laundry room down until you fix the GD problem. My kid shouldn't have to be wakened by the klaxon of the fire alarm TWICE AT MIDNIGHT because of a problematic, recurring false alarm. Hotel didn't want to budge on not refunding us anything. The location is near a very sketchy town with blatant drug deals going down in the very nearby Walmart. All in all the WORST hotel experience I've ever had.

We had a friendly greeting. Room was clean. Bed was comfortable. Nice one night stay on our way to Chicago. Found several choices to eat for our evening meal. Beautiful area to look around. If we are in the area again I would stay here again.