Starbucks - Coffee shop in Kent - 1005 E Main St, USA

This is my favorite Starbucks location within 30 minutes of my house. The staff seems well-trained and friendly and the inside is very large with lots of space and seating. The place is usually bustling and they keep up with the orders pretty well every time I've been there. One thing I don't care for is that they make iced coffee refills with cold brew and it does not taste as good as the original to me since I'm not a fan of cold brew. I'm guessing it is a combination of cold brew being cheaper to make and because they can sit the cup there unattended and do other things while it fills from their cold brew tap.

Home for the holidays! You have to try the Chestnut Praline Latte. Great place to visit and a great holiday coffee to try!

Large area, minimal parking but the drive thru is fast. I’ve traveled throughout the world going to this chain. Workers are pleasant and it’s clean. Didn’t give me a fork for these lava temperature egg bites, but not an issue.

The atmosphere was absolutely horrible. The employees were extremely loud. They were screaming instead of talking. A very unpleasant experience

Nice and big inside. Nice staff. Drive thru is one of the easiest to get in and out of!

My recent visit to the Starbucks location near Kent State University left me utterly disappointed with the level of customer service and professionalism. As a visitor to the area, I had hoped for a pleasant experience, but unfortunately, that was not the case. Upon arriving at the store during its advertised hours (5 am to 8 pm), I was shocked to find the front door locked with a handwritten sign instructing customers to use the drive-thru only. Despite this inconvenience, I decided to proceed to the drive-thru on foot as there were no other customers in line. However, my attempt to place an order was met with outright refusal by the server, citing that they were "understaffed" as the reason for not serving me. It was baffling to witness an empty store and no customers waiting in line after me, yet I was turned away simply because I wasn't in a car. I must say, the way this Starbucks handled the situation was beyond disappointing. The lady at the drive-thru window even had the audacity to tell me that I would be served if I returned with a car. As someone visiting from New York City, I am no stranger to Starbucks, and I can confidently state that such behavior and lack of customer service would never be tolerated there. Furthermore, as someone staying for the summer across the street from this Starbucks location at Kent State University, I find it disheartening that a Starbucks right across the street from the campus would be so unwelcoming to walk-in customers. I chose to walk there instead of drive, as it was conveniently close to the university, and I expected a warm and friendly experience. This incident left a sour taste in my mouth and has undoubtedly impacted my perception of this particular Starbucks location. I sincerely hope that the management takes this feedback seriously and addresses the issue to ensure a more welcoming and customer-oriented environment. In conclusion, I would not recommend this Starbucks to anyone, especially if you're on foot or in need of good customer service. It is my hope that they can learn from this experience and make the necessary improvements to provide better service to all customers, regardless of how they arrive at the drive-thru.

I’m vegetarian, and have been for years. I ordered the impossible breakfast sandwich, took a bite out of it without really looking at it since I was working- Some fault lies with me for not really looking, but seriously. Literally ended up throwing up.

I literally NEVER leave reviews but this location is the best location I’ve ever been to. The workers are all absolutely the most customer service oriented, positive, kind employees I’ve ever encountered. I have never had any issues.