Starbucks - Coffee shop in Los Gatos - 442 N Santa Cruz Ave, USA

They were busy, but Starbucks always are. We ordered two banana breads, and made the mistake of saying “sure” when asked if we wanted them warmed up. The guy doing the warming was too lazy to walk the food over to the counter after heating it up, instead just letting it pile up until another worker grabbed it. So we got one banana bread while it was warm, and then had to wait several minutes while the other one just sat there getting cold. We ordered drip coffee, which they normally just give to you at the till, but today they decided not to. So we waited while other fancy drinks were prepared. 10-15 minutes later we realized that they had simply forgotten about us, when people who arrived much much later than us were getting their much more elaborate drinks while we just stood there. Not a great location. B team staff.

They are open until 7, not 7:30 for reference but the people here are really nice and it’s in a great location! Ryan the barista (o?) is always super sweet and goes above and beyond!

Dirtiest Starbucks I've seen. Countertops where they're serving drinks and food or horrendous. The bathroom is horribly dirty, and the dining room floors are horrible too. I spoke with the manager and he said that the morning person left without cleaning.. I told him the filth of the entire Starbucks is way more than just somebody not cleaning in the morning... There is stuck on coffee, drink, food and other things stuck to the machines, counters, and floors that has had to have been there for months. I will not be coming back to this Starbucks anytime soon.

Quite disappointed. There were 7 staff members, yet it took them 4 minutes to even acknowledge me (and the other patron waiting at the order counter) and take my order, even though they definitely saw me standing there. The place was only about 50% full. Just a “hi, we will be right with you” would have been perfectly fine, but not even a word… The food and coffee was decent though.

Awesome place if you charge your Tesla. I used to complain about how dirty the floors are and it seems they are doing their best. I do think it is the customers fault, why on earth you make it dirty anyway, people are mean, but anyway, I do enjoy the stay there near the window. Good job, please keep it clean (customers!).

I came in last minute two days ago. My actual name on the order was Alex. I came to get two drinks and I did not even greeted at the door. I came in to get two drinks with iced black tea with 9 pumps of brown sugar syrup and no water and 3/4 inch extra vanilla sweet cream and I do not know if the guy was confused on how to make the drink but he did make it but did not stir in the cream at all. It was all puffy vanilla cream at the top. I had to stir it in myself. I was very disappointed. I either want management to train people on how to make the drinks or have someone else make the drinks for me please.

I was definitely lwt down by the staff at this location this morning. The excuse of we are slammed doesn't work when I'm standing there for 20 minutes watching other people come and go . It took 30 minutes to get my order. And I would have been waiting longer if I hadn't stepped up and asked where the rest of my order was.

Luke is the best!! super kind and fast. He's always working too, he needs a raise. The cafe area is really nice, though there could be more seating. Almost always busy, especially now that they closed that other one